Issues uploading ride

[JK83881]

Hi 

I am still having issues with my rides uploading .

I have  a Garmin edge 830 and until 2 weeks ago was working great , complete ride - save - then it automatically uploaded to Strava .

then it stopped . I followed advice and deleted Garmin connect then reinstalled, this never worked .

i I had same issue with Apple Watch - tried using Strava that way - also still not uploading.

Advice I was given was log into Garmin on a pc save ride then upload to starva .

this isn’t practical and defeats the object of a portable device .

please can someone help ?

[Scout · Accepted solution]

Hey @JK83881, 
Thanks for your post. Please try the troubleshooting steps below: 

If you have a failed or missing upload, please follow the instructions below:

• Garmin Uploads: https://support.strava.com/hc/en-us/articles/216918057-Garmin-and-Strava
• Polar Uploads: https://support.strava.com/hc/en-us/articles/216918127-Polar-and-Strava
• Suunto Uploads: https://support.strava.com/hc/en-us/articles/360018647552-Suunto-App-and-Strava
• Movescount/Suunto Uploads: https://support.strava.com/hc/en-us/articles/216918017-Suunto-and-Strava
• Fitbit Uploads: https://support.strava.com/hc/en-us/articles/216918087-Fitbit-and-Strava
• For other 3rd party Uploads (https://www.strava.com/apps/data-importer) Please export the file (GPX, TCX, or FIT files accepted) and upload that file directly to Strava.

You can then upload files directly via this page: https://www.strava.com/upload/select

If you see any error messages, please take a screen shot and let us know or reach out to the third-party company if it is a file error. Please submit a support ticket and include the file that is producing the error message or is not uploading.