[Known Issue] Strava map displays incorrect ride end point

[dhflies]

On my last 3 rides, my Strava route shows that I ended my ride sooner than I actually did. I sync my Sigma ROX 11.0 bike computer to Strava and upload my data after each ride. My Sigma app shows that I did the full route, however, Strava seems to come up with a random endpoint. This is not a privacy setting since that appears grey when looking at my routes, this is actually a little checkered flag showing I ended my ride in a location that I did not. I have attached images of my Sigma route map and my Strava route map for your information.

Sigma map:

Sigma app map

Strava map:

Strava app map

[DylPickle]

Seems like Sigma are losing users fast... Pity

[fmu]

Yes, i'm receiving my ELEMNT Bolt today and i am glad to end that struggle with the Rox

[PINHO]

Hi, I have the same problem with strava route shows that I ended my ride sooner than I actually did. My Sigma app shows that I did the full route, however I have Sigma ROX 11.0, too. My moving time is 1h39m46sec and elapsed time is 1h45m41sec. When I uploaded this route to strava, so exactly the time of the break (pause time 5m55sec), on this time my activity was shorter (sooner end point). My last two activities November 8th and November 14th (today) were shorter, same problems.

[Bryant]

Thank you all for bringing this to our attention.
Our team is aware of the issue and currently investigating to find a solution.

To those new to this post, please submit a support ticket if this is a new issue for you.
If you've already submitted a support ticket, we thank you for your cooperation.

Once we have more news we'll be sure to share that update here.

Thank you!

[AxelD]

I have exactly the same problem (SIGMA ROX 11.0 data sync to STRAVA) and I am glad to have found your post. This leads me to the conclusion that there seems to be a Strava error. My Sigma app, the GPX file (e.g. in Bikerouter, Komoot, etc.) and also the FIT file show that I have ridden the entire route. Only STRAVA sets an end point on the route that is far before the actual end point. I have tested whether this is a data protection setting which is not the case. The error did not occur on 11/10, only on 11/11 and 12/11/2023. Hypothesis: maybe there is a connection with the timestamp, as I stopped and continued the rides on 11/11 and 12/11/2023 for a few minutes exactly at the point where STRAVA sets the endpoint. The Sigma device was set to auto-stop.
In the meantime, I have submited a ticket and am looking forward to their feedback.

[Pomas88]

I have the same problem. Trips shortened by the value of the stop

https://www.strava.com/activities/10193983740

[dhflies]

Ticket submitted.

[Scout]

@dhflies, 
Thanks for posting; we'll get that to the team that is investigating this issue. 

[JMNICOLAS]

After some invetigations, it seems to me that strava is shortening the Sigma ROX 11.0 activity by "confusing" total time and pedaling time..... but why since begining of october ???

[JMNICOLAS]

I am facing the exact same problem with a Sigma Rox 11.0 : My Sigma app shows that I did the full route, however, Strava come up with 9 kms before end endpoint (November 8, 2023 activity on my account).

Sigma map:

Strava Map

Cheers