[Known Issue] Strava map displays incorrect ride end point

[dhflies]

On my last 3 rides, my Strava route shows that I ended my ride sooner than I actually did. I sync my Sigma ROX 11.0 bike computer to Strava and upload my data after each ride. My Sigma app shows that I did the full route, however, Strava seems to come up with a random endpoint. This is not a privacy setting since that appears grey when looking at my routes, this is actually a little checkered flag showing I ended my ride in a location that I did not. I have attached images of my Sigma route map and my Strava route map for your information.

Sigma map:

Sigma app map

Strava map:

Strava app map

[eric123]

did somebody tried a fit file repair tool ?

i.e.  www.fitfiletools.com ?

[JMNICOLAS]

Hello everybody,

Here under the answer I had from SIGMA :

Cheers

JMNICOLAS

Le mer. 22 nov. 2023 à 09:16, SIGMA Kundenservice a écrit :

Dear customer,

thank you very much for your message.

STRAVA has changed something in the calculation of the distances so that break times are deducted from the distance in the STRAVA calculation. Please use your ROX without manual and automatic pause then you will also have the exact distance in STRAVA. We are working on a solution for the problem, but I cannot tell you when and how it will look like. 

Have a great day. Stay healthy.

[Scout]

Hello All!
We are aware of an issue with Sigma activities syncing to Strava with a shortened distance. While we don't have a fix yet, we are currently working with Sigma engineers to investigate the issue and hope to have a fix soon.

[DylPickle]

It's now been over 3 months?!?! What's the solution? Buy another brand GPS? 

[fmu]

Sadly thats exactly the solution im aiming for right now... Currently planning on buying a wahoo to not have this issue anymore, eventhough i dont like to buy a new one if my sigma still works (aside from this problem)

[TorpedoStoph]

I`ve read about other brands having the exact same problem too, so i don`t know if buying a new device solves the problem. I absolutely do not understand, why this "Verschlimmbesserung" isn`t made irreversible?

[DylPickle]

A real pity. I quite like my sigma but it seems the urgency to fix the issue is absent. Quite frustrating. 

[fmu]

Yes, i also like the device but i dont have any hope that they try to fix a device which is on the market since more than 7 years with new products already out...

[dhflies]

I gave up and purchased a Wahoo Roam. It has a better user interface and I can use my phone app to find, plan, and upload routes, and works with my Wahoo Kickr trainer. I did like the simplicity and reliability of my Sigma until this issue popped up.

[DylPickle]

Update my end. Also decided to invest in a Wahoo Elemnt Roam. Obviously the payment of a new device wasn't ideal but the quality is night and day. Absolutely no issues. Really a pity that Sigma aren't interested in rectifying the issue that they clearly have but they have lost another user to the ever growing list.