cancel
Showing results for 
Search instead for 
Did you mean: 
This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

map disappeared

philmartinez
Mt. Kenya

I've been facing an issue recently that's left me a bit puzzled. I completed a challenging 100K ride and logged it on Strava. However, when I saved the activity, the map disappeared, and I couldn't see any track. What's even more frustrating is that this happened to me not just once, but twice. Curiously, I decided to conduct a trial ride for less than 1KM yesterday, and it worked perfectly—the map showed up in the results as expected. I've been a loyal user of this app for over two years, and this issue has never occurred before. It's quite perplexing and disheartening. please help

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team