cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

"Something went wrong please try again"

Kaicarver
Mt. Kenya

I regularly get this message in red and can’t see my activity:

"Something went wrong please try again"

Strava on iOS 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Kaicarver

Thanks for your post. Please try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this doesn't resolve the issue, please submit a support ticket and our support team will further assist you. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Kaicarver
Mt. Kenya

I haven’t tried that solution yet, seems like a pain, will try when I have 15 minutes to waste. 

i did find a workaround. To see results, instead of the app, use a browser:

https://www.strava.com/dashboard?feed_type=my_activity

Scout
Moderator Moderator
Moderator

Hey @Kaicarver

Thanks for your post. Please try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this doesn't resolve the issue, please submit a support ticket and our support team will further assist you. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

I tried this and it hasn’t helped😞

Ready, Get Set, Go!

Welcome to the Community - here is your guide to help you get started!


Know how to use Community


Understand Community Settings