10-10-2023 07:02 PM - last edited on 10-13-2023 07:18 AM by Jane
Hello, I am using Samsung Galaxy watch (B62B) (Model No. SM-R800) for syncing my Strava activity. It was working almost fine till yesterday until I encountered issue on syncing my morning run from Strava to Strava servers through watch. Little did I realise at that time that it can be something to do with watch.samsung.strava being down and did multiple things to fix and now have landed up in difficult situation. Looking for some assistance now.
Issues:
1. Not being able to sync activities. Getting error: “Sync failed (42)” and sometimes “Sync failed (99)”
2. On reading internet, one of articles suggested going to Strava site and unlinking watch. Did that
3. Now while, Strava site doesn’t know that my watch exists as I unlinked it, the app on my watch is still linked to account and there is no logout option!!! It opens up as before without prompting me to enter 4 digit new code to link again.
4. Now if I try to sync activity, I get “Sync failed (7)”
With all this story, all I am looking for is how to logout Strava app on Samsung Galaxy watch?
I don’t want to uninstall and reinstall again as that will erase the unsynced activity and I don’t want to lose them.
Solved! Go to Solution.
10-13-2023 07:23 AM - edited 10-13-2023 07:27 AM
Hello,
I'm happy to confirm that this issue has been resolved and the Samsung watches should work as expected with Strava. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot.
Sincere apologies for the inconvenience and we want to sincerely thank you all for your patience.
Again, if you continue to have any issues with this, please submit a support ticket so we can help you out.
10-11-2023 07:17 AM
Hi Sampoulter, thanks for your reply. I also don’t want to uninstall for same reason as I don’t want to lose my run.
About force closing, I did that to stravawatchface but that doesn’t log out the strava app on watch. Surprisingly, there is no Strava app listed inside manage app.
It’s very strange not to have logout option inside the Strava watch app itself!
10-11-2023 02:54 AM
Same issue. Frustrating as this is not solved by Strava by many a days.. need to think about switching to other apps.
10-11-2023 01:00 AM
I have the same problem, unable to sync activities from Samsung smart watch to Strava. Please Strava, help with solving the problems.
10-10-2023 11:04 PM
I also experienced the same thing today, please Strava, solve our problem
10-11-2023 04:56 AM
Impacting me as well. Anyone from Strava care to comment?
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