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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Strava not syncing map from Zepp

Agata
Mt. Kenya

Activities are being uploaded as treadmill, eventhough I am choosing outdoor walk on the watch itself. After deleting the treadmill tag in Strava I still do not see the map. The Zepp application shows the map correctly, it looks like the GPS on the watch is working from the beginning to the end of the training. But it is still syncing to Strava without the map. Can you assist please? Is there any solution?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @Agata
Our support team has reached out via email; they will need additional information to further investigate. Please respond to that support email or submit a new support ticket if you need further assistance.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Dariomunox8809
Mt. Kenya

Buena tarde, la aplicación zepp tiene la información del entrenamiento con GPS y al momento de migrar a strava solo aparece los kilómetros sin mapas del gps

TRANSLATION: Good afternoon, the zepp application has the training information with GPS and when migrating to Strava only the kilometers appear without GPS maps

Scout
Moderator Moderator
Moderator

Hey @Agata
Our support team has reached out via email; they will need additional information to further investigate. Please respond to that support email or submit a new support ticket if you need further assistance.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team