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Strava on Galaxy watch 5 pro

Carterdj
Shkhara

Hi,

I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ?

Thanks
Darren

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @Carterdj 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

  • Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
  • From the activity page click on (◦◦◦) the more options menu > Correct Distance.
  • From the pop-up, click "Correct Distance".
  • When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

12 REPLIES 12

PhilV
Mt. Kenya

I've the same issue. It never used to do this. I only upgraded to a WearOS 3 for Strava, and now find it doesn't work properly on this platform. Very disappointed. 

cking2020
Mt. Kenya

For some reason my time is not recording for my rides this year. Never had this issue before, but so far it is consistently not recording now that I am out after winter. It records speed, distance, MPH, heart rate. Seems like everything but the time. I tried to uninstall and reinstall on my watch, and that did not solve the problem.

Hello @cking2020 

Thanks for posting about this.  We have an existing discussion on this topic so I've moved your post here.  

This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

  • Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
  • From the activity page click on (◦◦◦) the more options menu > Correct Distance.
  • From the pop-up, click "Correct Distance".
  • When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.


Jane (she/her)
STRAVA | Community Hub Team

yes, that worked, but hopefully there will be a fix soon so i don't need to do this for every ride too long.

Jane
Moderator Moderator
Moderator

Hello @Bunsen 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

  • Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
  • From the activity page click on (◦◦◦) the more options menu > Correct Distance.
  • From the pop-up, click "Correct Distance".
  • When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.


Jane (she/her)
STRAVA | Community Hub Team

Bunsen
Shkhara

Hi there:

I've been using the Wear app on a Galaxy Watch 4 to record activities. The activity records completely correctly except for the moving time, which is stuck at 0s and never increments.

This is a consistent and reproducible issue.

I do not wait for GPS to be ready before starting my activity which may or may not be related to this issue - and that does not cause a problem with the polyline.

Edit: this does not seem to be an issue when I record "Walk" activities, but it is with "Ride"

 

Example: https://www.strava.com/activities/8821210484 

Version: 1.25 (76701)

 

Jane
Moderator Moderator
Moderator

Hello @Carterdj 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

  • Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
  • From the activity page click on (◦◦◦) the more options menu > Correct Distance.
  • From the pop-up, click "Correct Distance".
  • When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.


Jane (she/her)
STRAVA | Community Hub Team

It works.

 

Are you fixing the phone app?

Hi

 

I can confirm this does work but will come very frustrating if I have to do this for every ride?

I have not tried the suggestion of turning off auto-pause I saw yet.  Will do that next ride as I see it was disabled for running (that does work) but not cycling.   

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