Strava on Galaxy watch 5 pro

[Carterdj]

Hi,

I have just purchased a new Galaxy watch 5.  I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok.  I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ?

Thanks
Darren

[PhilV]

I've the same issue. It never used to do this. I only upgraded to a WearOS 3 for Strava, and now find it doesn't work properly on this platform. Very disappointed. 

[cking2020]

For some reason my time is not recording for my rides this year. Never had this issue before, but so far it is consistently not recording now that I am out after winter. It records speed, distance, MPH, heart rate. Seems like everything but the time. I tried to uninstall and reinstall on my watch, and that did not solve the problem.

[Jane]

Hello @cking2020 

Thanks for posting about this.  We have an existing discussion on this topic so I've moved your post here.  

This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
• From the activity page click on (◦◦◦) the more options menu > Correct Distance.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

[cking2020]

yes, that worked, but hopefully there will be a fix soon so i don't need to do this for every ride too long.

[Jane]

Hello @Bunsen 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
• From the activity page click on (◦◦◦) the more options menu > Correct Distance.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

[Bunsen]

Hi there:

I've been using the Wear app on a Galaxy Watch 4 to record activities. The activity records completely correctly except for the moving time, which is stuck at 0s and never increments.

This is a consistent and reproducible issue.

I do not wait for GPS to be ready before starting my activity which may or may not be related to this issue - and that does not cause a problem with the polyline.

Edit: this does not seem to be an issue when I record "Walk" activities, but it is with "Ride"

Example: https://www.strava.com/activities/8821210484 

Version: 1.25 (76701)

[Jane · Accepted solution]

Hello @Carterdj 

Thanks for posting about this and sorry to hear of the difficulty.  This is a known issue that sometimes happens on Wear OS 3 devices.  We do have a workaround that should resolve the time data issue on the activity:

• Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
• From the activity page click on (◦◦◦) the more options menu > Correct Distance.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

[Djeffkelly]

It works.

Are you fixing the phone app?

[dirtyneedleblue]

Hi

I can confirm this does work but will come very frustrating if I have to do this for every ride?

I have not tried the suggestion of turning off auto-pause I saw yet.  Will do that next ride as I see it was disabled for running (that does work) but not cycling.