02-02-2023
02:15 AM
- last edited on
02-02-2023
06:27 AM
by
Jane
Hi,
I have just purchased a new Galaxy watch 5. I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok. I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ?
Thanks
Darren
Solved! Go to Solution.
02-02-2023 06:34 AM
Hello @Carterdj
Thanks for posting about this and sorry to hear of the difficulty. This is a known issue that sometimes happens on Wear OS 3 devices. We do have a workaround that should resolve the time data issue on the activity:
Please give that a try and let me know the results.
Wednesday
I've the same issue. It never used to do this. I only upgraded to a WearOS 3 for Strava, and now find it doesn't work properly on this platform. Very disappointed.
05-05-2023 02:09 PM
For some reason my time is not recording for my rides this year. Never had this issue before, but so far it is consistently not recording now that I am out after winter. It records speed, distance, MPH, heart rate. Seems like everything but the time. I tried to uninstall and reinstall on my watch, and that did not solve the problem.
05-08-2023 08:37 AM
Hello @cking2020
Thanks for posting about this. We have an existing discussion on this topic so I've moved your post here.
This is a known issue that sometimes happens on Wear OS 3 devices. We do have a workaround that should resolve the time data issue on the activity:
Please give that a try and let me know the results.
05-08-2023 10:52 AM
yes, that worked, but hopefully there will be a fix soon so i don't need to do this for every ride too long.
04-03-2023 06:54 AM
Hello @Bunsen
Thanks for posting about this and sorry to hear of the difficulty. This is a known issue that sometimes happens on Wear OS 3 devices. We do have a workaround that should resolve the time data issue on the activity:
Please give that a try and let me know the results.
04-02-2023
11:49 AM
- last edited on
04-03-2023
06:53 AM
by
Jane
Hi there:
I've been using the Wear app on a Galaxy Watch 4 to record activities. The activity records completely correctly except for the moving time, which is stuck at 0s and never increments.
This is a consistent and reproducible issue.
I do not wait for GPS to be ready before starting my activity which may or may not be related to this issue - and that does not cause a problem with the polyline.
Edit: this does not seem to be an issue when I record "Walk" activities, but it is with "Ride"
Example: https://www.strava.com/activities/8821210484
Version: 1.25 (76701)
02-02-2023 06:34 AM
Hello @Carterdj
Thanks for posting about this and sorry to hear of the difficulty. This is a known issue that sometimes happens on Wear OS 3 devices. We do have a workaround that should resolve the time data issue on the activity:
Please give that a try and let me know the results.
Friday
It works.
Are you fixing the phone app?
05-04-2023 03:50 AM
Hi
I can confirm this does work but will come very frustrating if I have to do this for every ride?
I have not tried the suggestion of turning off auto-pause I saw yet. Will do that next ride as I see it was disabled for running (that does work) but not cycling.
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