I’m being charged for a free trial - ticket no 3030400

[Jayboykodi]

Hello ,

I sent an email 5 days ago, about charging me for a free trial, i haven’t had any reply for the refund. I have sent follow up emails and no one is replying £54.99. ticket number-3030400

[Scout · Accepted solution]

Hi @Jayboykodi, 
Thanks for your post. This inquiry will need to be handled by our Support team. The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access such as subscription questions, restoring activities, account settings, etc. 

I see that you have an open support ticket; #3030400; our team will get back to you as quickly as possible. Thanks for your patience.