Maps offline

[PaulJH792]

 

Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too

[Jane · Accepted solution]

Hi @PaulJH792 

Sorry to hear that's an ongoing problem.  I'm going to escalate this post to our Support Team so someone can work directly with you to troubleshoot.  Please sit tight and you will be hearing from someone soon.

Thanks for your patience.

[DeanVorich]

Ok

thanks

[DU3030]

This is still an issue on iOS with the latest release as of 12/23/23. Deleting and reinstalling the app does solve the issue.

[AdamCurtis]

I have the same issue

[Brocklebec]

a few of us had the same issue resolved by deleting and reloading the app

[AdamCurtis]

Thanks that has worked 👍

[JWLTN]

Any resolution on this? I have had this issue for several days. Thanks.

[JohnQ]

Oh no, me too, I have a big saved route ride planned tomorrow too. Please help😩

[JohnQ]

It’s working back to normal now , after a coupe hours - strange - phew.

[Crayfishbabe]

Hi Jane, I am having exactly the same problem. Cannot view saved routes, Strava states I am offline when I am not. Please help