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07-18-2023 08:29 AM - last edited on 07-25-2023 05:21 AM by Jane
Hello all,
On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956
Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap?
Best Thorkild
Solved! Go to Solution.
07-25-2023 05:23 AM
Hello @Thorkild
So sorry this is happening.
We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:
Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.
Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps.
Please let me know if that resolves the problem and again, apologies for the issue.
08-28-2024 10:18 AM
Hi @Satmack @KayD45 and @Alucard
Thanks for posting about the recent issue with this. A fix was rolled out on August 13, 2024 to resolve this issue. If you are still noticing a problem, please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you directly.
08-12-2024 10:48 PM
Problem seems solved. My map is correct now.
08-15-2024 09:03 AM - edited 08-15-2024 09:56 AM
For those who applied the previous "workaround" - do remember to check if all your activities are now assigned to correct types of activities. Otherwise your stats would be a mess...
08-12-2024 11:05 PM
yessiiir, I just saw that my last route also gets shown
08-11-2024 11:01 PM
Well, not everyone has Twitter/X. Why not just put a notification on the Strava website itself, preferably on the maps page? Sounds silly to me.
08-13-2024 02:25 AM
you are right, I also don't have one and I found out about this tweet from reddit 😂. I think they started making a lot of changes in last two/three months, because their CEO changed or something. that's why we got "dark mode" and now a lot more updates are coming. I hope they do read this forum! I would like to be able to access this community page from the app (is this already possible? 🤔)
08-11-2024 12:17 AM
Since yesterday I've been having the same problem. I tried changing the Type of the activity, map visibility, etc. - nothing seems to work. This happens for the first time, but as another user already said, I am also using the heatmaps to create my new routes, and if I am not able to see my old routes, what's the point in having a heatmap.
08-11-2024 09:55 AM
same for me since Friday, the activities done since then do not show on heat map, no matter if editing / updating the activity type etc etc
08-11-2024 05:15 AM
It’s the same for me since Friday. Hope there will be a solution soon.
08-11-2024 03:20 AM - edited 08-11-2024 03:21 AM
I am also having this issue. Changing activity type didn't work.
08-11-2024 12:59 AM
Same here…
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