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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Smartwool Active Challenge

mlehane
Mt. Kenya

I love Smartwool and was excited to complete this challenge, thanks Strava!

https://www.strava.com/challenges/3745?%24deep_link=true&%243p=e_it&_branch_match_id=117987673505132...

Anyone successfully been able to redeem their credit? Link to redeem credit refers to a prior challenge (offering $50) but with no way to confirm the email used on Strava.

Ended up in an infinite loop with Smartwool/VF customer care. Anyone able to resolve this issue?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team