Unable to log in

[Jackt]

hello all, I am writing because I got a new phone and am unable to log back into strava. The thing is, I am using the email that I used to sign up back in 2022. Now, every time, it says that there is an error which is implying that my old account does not exist and won't send my current inbox the email that is supposed to be sent when I use Forgot password. However, I still receive emails saying I got Kudos or comments on my account in the SAME INBOX as my email I used to originally sign up so it definitely exists. 

What do I do, my original account is Jack Tutun with a kid running on a track as the profile picture. 

[Scout · Accepted solution]

Hey @Jackt, 

Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.

If you have a similar question please submit a support ticket and we will investigate further.