Support not responding to refund ticket

[Attikahh]

Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)

[Arginfl]

Hi, I also experienced this I keep on sending email to the support but I don't get any reply than the bot.

[Attikah]

Hello, just wait a couple more days and be patient.I got the refund since then.

[Scout · Accepted solution]

Hello @Attikahh, 
Thanks for your post and sorry for the delay! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3036917. Our team will get back to you as quickly as possible. Thanks for your patience.