Dashboard suddenly missing in Firefox browser....

[chipquayle]

I've been using the Firefox browser for several years with no issues. A few days ago the Strava dashboard stopped displaying correctly. None of the activity is showing anymore. The stuff at the bottom of the page still appears. And the links to "your recent activities" at the bottom of the page still work. See attached screenshots. I've opened the page in Safari and Chrome and it displays correctly in both of them. I'm not having any issue in Firefox with any other websites. I'd like to continue using Firefox, if possible.

Any thoughts??

[smc]

The issue is that Strava is using too much data. In the console of Firefox it reads: quota exceeded. The reason why reinstalling/private/different profile works is because it removes/disables the use of the stored data.

Workaround is to go to settings -> privacy & security -> manage data -> select strava.com -> remove -> confirm

Proper fix is that Strava fixes their (ab)use of locally stored data.

[lbluestem]

I have a similar problem in Chrome.  And I've had it before.  Last time clearing cookies, clearing cache, etc. and re-starting worked.  This time no go.  But I can load Strava in incognito mode. That suggest to me that STRAVA needs to do something to fix this problem.  My phone and tablet load Strava with no problem.  But Chrome under Windows is no go for the dashboard, rendering Strava useless.  (To suggest re-installing Chrome puts the burden in the wrong place ....)

[chipquayle]

Hi Scout,

I reinstalled Firefox, which didn't make a difference. Then I tried a private window and that DID work, but only when using a private window.  I then also tried doing a "refresh Firefox". That worked. Everything now seems to work in a regular window! I think I'm good for now. Thanks for all your help!!!

[Scout]

Thanks for the follow up; glad all is good now!

[awahl]

Same problem here, using Firefox 120.0.1 (64-Bit).

[chipquayle]

No luck after doing those 3 things. Just FYI, the only extensions I was using were for 1 Password (the password manager that I use) and uBlock Origin (an ad blocker). While I have them temporarily turned off, I'd like to continue using them. I'm currently using Firefox 120.0.1.

[EsCalaToR_One]

The Same here. Cleared Cache, disabled my adbocker....nothing, no dashboard in Firefox. With Crome and Edge it´s running fine.

[Scout]

Hey @chipquayle, 

Thanks for posting. Please try the following before navigating back to Strava.com and logging back into your account:

1- clearing cache & cookies
     Instructions on how to clear the cache and cookies for various web browsers are listed below:
     Google Chrome
     Mozilla Firefox [cache instructions | cookie instructions]
     Apple Safari
     Microsoft Edge
2- disabling any extensions 
3- restarting your computer

If you still have issues after doing the above, please let us know what web browser you're using, along with the exact version number.
 

[EsCalaToR_One]

Got This Debuginfo while Dashloading