End of activity cut-off when syncing

[SHawkins83]

Hi,

I hope I've put this in the right place.

I've been using Strava for several years, but earlier this year got the Pixel Watch to make my tracking more accurate, to give heart rate etc.  I use the Strava App on the watch and use it for both running and cycling.

Usually, it works well, but on fairly regular occaisions (maybe once a week), I notice that after the activity has uploaded to Strava, the last half mile or so is cut off.  The run is still tracking when I get home, so its not a case of me accidentally hitting 'end' or anything like that.

Geographically, it always seems to cut off in the same sort of area - so I'm wondering if there's something interfering with the signal - but that doesn't really make sense to me as it doesn't happen every time, and normally the tracker wouldn't cut off the activity, it would just keep going until it found a new signal.

I don't know if this is a Strava issue, or a Google Pixel issue, but it's becoming frustrating and I wondered if anyone else had a similar problem.

Thanks

[Soren · Accepted solution]

Hello, and thanks for sharing this. Sorry to hear you're occasionally experiencing issues with your activities being cut off near the end when recording with your Pixel Watch. We've escalated this post to our Support team so we can look into it further.

[SHawkins83]

Hi

This is not the issue..I'm aware of the privacy zone which is still switched on and hides the strat and end of the activity, however the tracking ends early regardless of this. The privacy zone for the end of the activity reflects this, ie it also starts at am earlier position than it should.

It is definitely something interfering with the tracking however my watch continues to track and the data uploaded/interpreted by Strava is not accurate.

[zecanard]

A few months ago, Strava implemented an automatic privacy zone for all users who did not already have one set up. It hides the start and end of every activity, no matter where it takes place. That sounds like what you’re experiencing, although I’m not positive since you say it only happens some of the time.

Either way, head over to Privacy Controls, under Additional Controls ⭢ Map Visibility, and see if “Hide the start and end points of activities no matter where they happen” is enabled.

Note, if you disable it, that it is strongly recommended to add a privacy zone around your home/work by going into “Hide the start and end points of activities that happen at a specific address.” Otherwise, your public activities would reveal both where you live and when you’re not home.