Since 17th August I've noticed that Strava is calculating my pace and elapsed time very incorrectly. I use Huawei Watch Fit and don't have issues syncing data, plus the data up to 17th August was pretty accurate.
Both apps are up to date, but it's getting frustrating that Strava continually thinks that I ran 10k in 1hr 50 when this is far from the case. I've tried to fix this by running with GPS on on my phone, and off, but neither solution is working. What could have happened over the past couple of weeks which is causing this? Photo examples of Strava data and watch data from today's run.
1 ACCEPTED SOLUTION
Hello @AES
Thanks for your post and sorry to hear of the issues. Based on what's happening I suspect there's some data in the Huawei file that's causing an inaccurate calculation of your moving time, which will cause your pace calculation to be erroneous also.
The first thing I would recommend is to see if you can switch the distance stream on the activity (instructions below) and see if that resolves the issue.
In some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.
To swap your distance stream:
- Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
- From the activity page click on (◦◦◦) the more options menu > Correct Distance.
- From the pop-up, click "Correct Distance".
- When the status changes from "Calculating" to "Updated," refresh the page.
If you would like to revert the change, you can click the same link and click "Revert Distance".
For more information, see our article on How distance is calculated for your activity.
Let us know if that helps.
Jane (she/her)
STRAVA | Community Hub Team
Hello @AES
Thanks for your post and sorry to hear of the issues. Based on what's happening I suspect there's some data in the Huawei file that's causing an inaccurate calculation of your moving time, which will cause your pace calculation to be erroneous also.
The first thing I would recommend is to see if you can switch the distance stream on the activity (instructions below) and see if that resolves the issue.
In some situations you can change the distance that is shown for your activity. Changing the distance stream may also update the pace or duration of an activity. If your device created a distance stream using sensors such as a speed sensor, pedometer, or accelerometer, you can switch your distance on Strava to use GPS data rather than the generated distance stream.
To swap your distance stream:
- Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
- From the activity page click on (◦◦◦) the more options menu > Correct Distance.
- From the pop-up, click "Correct Distance".
- When the status changes from "Calculating" to "Updated," refresh the page.
If you would like to revert the change, you can click the same link and click "Revert Distance".
For more information, see our article on How distance is calculated for your activity.
Let us know if that helps.
Jane (she/her)
STRAVA | Community Hub Team
