(jRESOLVED) Strava not synching with Garmin Connect

[Simon9855]

I saw in the status page at 11am US Eastern that "Uploads from Garmin are currently delayed" https://status.strava.com/ but that message went away.

I have revoked and reconnected Garmin with Strava and vice versa, and attempted to upload test walk/runs to see if synching is working. It has not. 

[Simon9855 · Accepted solution]

cc: @JAM 

The test "treadmill" activity that I put into Garmin Connect about 20 minutes ago synched to Strava at approximately 12:30pm US Eastern 03 March 2024. The synchronization issue may be delayed, but it is effectively "resolved". However, the race I ran this morning did not sync to Strava. As a last resort, I manually uploaded the activity into Strava:

1. I went to the activity in Garmin Web Connect: https://connect.garmin.com/modern/activities 
2. I clicked the Cog wheel ⚙ and selected Export to TCX (Export Original could also work, but I didn't test it out)
3. I went to Strava and upload activity > File https://www.strava.com/upload/select 
4. After editing the activity, there's an orange button towards the bottom for saving activity.

I know how difficult and frustrating it is it to not find answers or workarounds when it comes to things that should automatically work. I hope this helps people who are trying to sync their Garmin activities to Strava.

[Simon9855 · Accepted solution]

@sds @tfmorris You may need to revoke permissions from Garmin and re-add it to sync with Strava:
1. Revoke access: https://www.strava.com/settings/apps
2. on the right hand side, you should see "Connect with Garmin"
3. Make sure data is shared from Garmin to Strava if that's the issue.
4. Manually add a test activity on Garmin using your device.

You can disconnect Strava from Garmin Connect Web but Garmin doesn't make it obvious where to re-add synching with Strava: https://connect.garmin.com/modern/settings/accountInformation

Once your test activity shows up on Strava, the synching is back to normal. However, in my experience, I did not get the original missing activity synch'ed. The workaround is for the specific missing activity after your synching issue is considered resolved. 

[nonstoptwo]

Mine just updated at 18:00 ET looks like they’ve resolved whatever the issue was causing this? 

[theuppertier]

Hasn't been working for me today. My run from 8hrs ago is showing in Garmin but not synced to Strava yet. 

[tfmorris]

So if you have to manually upload activities, I wouldn't consider the outage "resolved." It would be good if the status board mentioned that all activities during the outage period have to be manually uploaded. It would be better if they actually automatically recovered all activities.

My bike workout from this morning still hasn't synched after more than 2 hours, so I guess I'm going to have to manually upload it. 🙁 Kind of makes me wonder why I'm paying for Strava...

[wanless]

It's an issue on the Garmin Connect side, so why would you wonder why you pay for Strava. If your activity syncs from your device to Connect, but doesn't show up on Strava, then Connect isn't pushing it up. If a different service like a Zwift ride shows up on Strava (which I'll be testing shortly) then it's definitely a Garmin issue.

[MM]

The issue is likely Strava as at the time the events were recorded/uploaded to Strava, Strava was having issues which have since been closed out. Those

[Kovac59]

Same for me. I tried to disconnect and reconnect but my activity is still missing.

[Carmel]

Same issue 

[sds]

also not syncing here

the marked solution is a workaround, not a fix!

[Simon9855 · Accepted solution]

@sds @tfmorris You may need to revoke permissions from Garmin and re-add it to sync with Strava:
1. Revoke access: https://www.strava.com/settings/apps
2. on the right hand side, you should see "Connect with Garmin"
3. Make sure data is shared from Garmin to Strava if that's the issue.
4. Manually add a test activity on Garmin using your device.

You can disconnect Strava from Garmin Connect Web but Garmin doesn't make it obvious where to re-add synching with Strava: https://connect.garmin.com/modern/settings/accountInformation

Once your test activity shows up on Strava, the synching is back to normal. However, in my experience, I did not get the original missing activity synch'ed. The workaround is for the specific missing activity after your synching issue is considered resolved. 

[AndrewF]

I was still not getting any of my activities showing up in Strava but after I did this, they started coming through. 
Thanks Simon!