11-07-2023 07:19 PM - last edited on 11-10-2023 02:06 PM by Bryant
On my last 3 rides, my Strava route shows that I ended my ride sooner than I actually did. I sync my Sigma ROX 11.0 bike computer to Strava and upload my data after each ride. My Sigma app shows that I did the full route, however, Strava seems to come up with a random endpoint. This is not a privacy setting since that appears grey when looking at my routes, this is actually a little checkered flag showing I ended my ride in a location that I did not. I have attached images of my Sigma route map and my Strava route map for your information.
Sigma map:
Strava map:
Solved! Go to Solution.
11-21-2023 10:00 AM - edited 11-21-2023 10:00 AM
UPDATE: We have confirmed with Sigma's engineers that the issue is on their end. Sigma has requested that athletes currently experiencing this issue reach out to their support team directly for further assistance with resolving the issue. You can reach their support team here: https://sigmasport.com/service-center/
11-20-2023 11:04 PM
Exactly the same problem, using Sigma Rox 11.0 GPS.
I hope the problem would be solved soon.
Best regards
11-09-2023 08:10 PM
Hey @JMNICOLAS,
Thanks for your post. Our team is investigating this. Please submit a support ticket and our Support Team will further assist you.
11-10-2023 09:01 AM
Ticket submitted.
Thks
JMNs
11-10-2023 09:46 AM
@JMNICOLAS,
Thank you! I'll make sure it gets to the team that is looking into this.
11-08-2023 10:45 AM
Hi @dhflies,
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and see what's going on.
If you have a similar question please submit a support ticket and we will investigate further.
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