- last edited on by
Bryant
On my last 3 rides, my Strava route shows that I ended my ride sooner than I actually did. I sync my Sigma ROX 11.0 bike computer to Strava and upload my data after each ride. My Sigma app shows that I did the full route, however, Strava seems to come up with a random endpoint. This is not a privacy setting since that appears grey when looking at my routes, this is actually a little checkered flag showing I ended my ride in a location that I did not. I have attached images of my Sigma route map and my Strava route map for your information.
Sigma map:
Strava map:
1 ACCEPTED SOLUTION
UPDATE: We have confirmed with Sigma's engineers that the issue is on their end. Sigma has requested that athletes currently experiencing this issue reach out to their support team directly for further assistance with resolving the issue. You can reach their support team here: https://sigmasport.com/service-center/
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
Hey @JMNICOLAS,
Thanks for your post. Our team is investigating this. Please submit a support ticket and our Support Team will further assist you.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
@JMNICOLAS,
Thank you! I'll make sure it gets to the team that is looking into this.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
Hi @dhflies,
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and see what's going on.
If you have a similar question please submit a support ticket and we will investigate further.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
