Strava Community Hub

MarkCribb · ‎05-08-2023

Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine, so the accounts are linked ok. I cannot see if there is anything in permissions etc that affects specifically the route / mapping data.

Sorry if this has been covered elsewhere, but any advice appreciated. Thanks 👍

Jane · ‎05-09-2023

Hello @MarkCribb

Thanks for posting about this.

This may be due to missing permissions for reading and writing routes.
Verify this via: Settings iOS app > Health > Data Access & Devices > Strava (Please make sure that Strava has access to read/write Workout Routes)

Please review our Apple Watch FAQ for more information and let me know if that's helpful!

Jane (she/her)
STRAVA | Community Hub Team

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Jane · ‎05-10-2023

Hi again @MarkCribb

Great - thanks for letting us know that resolved this issue! Would you mind marking the answer as an accepted solution? That will help others who come to the Community Hub with the same problem benefit from your question. Thanks so much.

Jane (she/her)
STRAVA | Community Hub Team

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MAPS NOT IMPORTING FROM APPLE HEALTH

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