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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Mi Fitness synchronization swimming activity to Strava

rorromm
Mt. Kenya

Since last days of February my swimming activities are displaying absurd distances althoug I always swimm the same distance (about 2km). Lately these 2km in Mi Fitness are translated to about 37Km (!!!) in Strava. There must be some interface issue:

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1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Update from support: There are a few things we can recommend. First,  please make sure your device is up to date with the latest firmware and that your Mi Fitness app is also updated.
 
If, after recording a new activity, you are still noticing the same issue, please reach out to Xiaomi support for additional troubleshooting steps. You can find support for your location here:  https://www.mi.com/global/support/contact


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

9 REPLIES 9

JerryOld
Mt. Kenya

Same problem, mi fitness record map looks fine about 1,2km in strava it is 50m

Gwen23
Mt. Kenya

Same problem here. Watch is recording fine. In the strava app I get a ridiculous distance and speed. Changing the activity from a swim to a run, sometimes helps to get to see the accurate distance and speed, but as soon as I change it back to swimming it shows this ridiculous data again. Please fix this bug for us. 

looks like it might be fixed. the last swim is ok

Scout
Moderator Moderator
Moderator

Update from support: There are a few things we can recommend. First,  please make sure your device is up to date with the latest firmware and that your Mi Fitness app is also updated.
 
If, after recording a new activity, you are still noticing the same issue, please reach out to Xiaomi support for additional troubleshooting steps. You can find support for your location here:  https://www.mi.com/global/support/contact


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Mi shows correct data, both on the watch and in the app. Other activities are fine too. Seems the bug is on your side 🤔

Jacek
Mt. Kenya

Same here. It was fine until the end of Feb 

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and got messed up at the beginning of March

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A now I'm getting flagged like some fraud 😅

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Kaczaba
Mt. Kenya

I have same problem. 

Serhii_Ovsianyk
Mt. Kenya

I have the same problem.

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team