[RESOLVED] Unable to link Samsung watch with Strava

[AB6876]

I have Strava app on phone and watch, when following instructions on watch it points me to - https://watch.samsung.strava.com/

When I access the site I get the following error -

{"message": "Internal server error"}

I have tried different browsers on different devices and get the same error on all of them. 

[Jane · Accepted solution]

Hello,

I'm happy to confirm that this issue has been resolved and the Samsung watches should work as expected with Strava.  If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot.

Sincere apologies for the inconvenience and we want to sincerely thank you all for your patience.  

Again, if you continue to have any issues with this, please submit a support ticket so we can help you out.

[BrentonJJ]

Still an issue. There's a similar thread here, but no new news

https://communityhub.strava.com/t5/devices-and-connections/known-issue-strava-investigating-strava-s...

[Jane]

Hello! 

Thanks to everyone who has posted and sincere apologies for the continued issue.  We are working with Samsung to investigate, but at this time we don't have an estimated time of resolution. 

In the meantime, we recommend recording your activities with the native Samsung Health App on your watch, and syncing those activities to Strava.  Instructions for connecting Samsung Health to Strava are here .  Please note that only activities recorded with GPS data will sync to Strava. 

We appreciate your continued patience with this and we will post updates here when we know more. 

[WillemLoubser]

Looks like it is sorted, thank you so much

[BrentonJJ]

Thanks for the update Jane. Could you request that Strava give regular updates. All Samsung watches are basically obselete. 

[WillemLoubser]

Thank you for the update

[Rudes]

I see its being attended to as I too have same issue and fully paid up to Strava. 

[WillemLoubser]

Hello, by when should this be sorted?

[Mato92]

Exactly the same with me! I want to sync an activity and it isn't letting me. When I try to reinstall, I can't.