Strava Community Hub

Carterdj · ‎02-02-2023

Hi,

I have just purchased a new Galaxy watch 5. I have tried using the Strava app on the watch when i bike to work. It seems to record this ok, but when i look at the ride on my phone or website it does not show the time taken. If i go into the ride, it seems to be recording the segments ok. I tried the walking profile and this worked ok and displayed all the info correctly. Anyone else seen this issue ?

Thanks
Darren

Jane · ‎02-02-2023

Hello @Carterdj

Thanks for posting about this and sorry to hear of the difficulty. This is a known issue that sometimes happens on Wear OS 3 devices. We do have a workaround that should resolve the time data issue on the activity:

Go to your activity page on the website (this feature is currently not accessible in our mobile apps)
From the activity page click on (◦◦◦) the more options menu > Correct Distance.
From the pop-up, click "Correct Distance".
When the status changes from "Calculating" to "Updated," refresh the page.

Please give that a try and let me know the results.

Jane (she/her)
STRAVA | Community Hub Team

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Endo · ‎02-28-2023

Hello..I recently had the same issue with my galaxy watch 5 pro

....this works.... but...do I have to do it every time!?! So far I've done it twice

Carterdj · ‎03-02-2023

Hi, yes you do. Need to wait for a fix as it works fine for running and walking.

Carterdj · ‎02-07-2023

Hi. yes this fixed the issue. Many thanks. Darren

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