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04-01-2024 07:22 PM - edited 04-01-2024 07:32 PM
I am having trouble syncing Apple Watch activity of Pilates and pickleball to the Strava app. I have forced closed the Strava app on my watch and closed the Strava app on my phone, but still no interface of data. Syncing of runs and rides from watch to Strava app on phone works fine. Any troubleshooting ideas would be appreciated.
Solved! Go to Solution.
04-17-2024 10:52 AM
Update from our support team: The error we are seeing on our end is 'the file has too few data points', meaning that there was insufficient data written to the activity file for our system to actually process it. This usually occurs when the watch can write neither GPS nor heart rate data to the file during the recording process.
Settings app > Health > Data Access & Devices > Strava
Heart Rate should have a green toggle to indicate that we are allowed to read this data. I have provided a screenshot of how this should look:
If these settings have been enabled,
Unfortunately we aren't able to fix or add in missing data for these activity files, but the above should provide the solution so that this doesn't happen with new workouts.
04-17-2024 10:52 AM
Update from our support team: The error we are seeing on our end is 'the file has too few data points', meaning that there was insufficient data written to the activity file for our system to actually process it. This usually occurs when the watch can write neither GPS nor heart rate data to the file during the recording process.
Settings app > Health > Data Access & Devices > Strava
Heart Rate should have a green toggle to indicate that we are allowed to read this data. I have provided a screenshot of how this should look:
If these settings have been enabled,
Unfortunately we aren't able to fix or add in missing data for these activity files, but the above should provide the solution so that this doesn't happen with new workouts.
04-10-2024 11:54 AM
This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.
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