Syncing with my Samsung galaxy watch 5 stopped working

[Lando]

I am loged in to the same google-account on the watch and my phone, yet the activities that I record with the preinstalled activity tracker don't get synced anymore. The watch is not even showing up under connected devices in the phone app.

I have tried to follow the troubleshooting steps from the website, but my watch never prompts me with the input field for the 4-digit code, so I get stuck at that step.

[Scout · Accepted solution]

Hey @Lando, 
Thanks for your post. If you have a Samsung Watch running Wear OS 3 or higher you can download the Wear OS application through the Google Play Store directly on your watch. Access the Google Play Store App (on your watch) > Apps on your Phone (or you can search) > Strava > Install.
 
I hope this helps! If you need further assistance, please submit a new support ticket if you need further assistance.