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07-23-2024 03:00 AM
Hi,
I have noticed that Zepp doesn't sync my workouts accurately. For example today I have recorded 18.11 min on Zepp but only 5.11 min show up on Strava. In general I have noticed that my times on Strava are longer by 1 - 2 mins then on the Zepp app. I'm using Amazfit Band 5
Does anyone know why and how I can fix it?
Any help would be greatly appreciated. Thank you.
Solved! Go to Solution.
08-07-2024 01:32 PM
Hey @daisylira,
Sorry for the trouble. If this is still an issue, please go ahead and disconnect from the application and then try reconnecting. You can disconnect from any third-party applications here:
https://www.strava.com/settings/apps
You can also try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this doesn't resolve the issue, please submit a support ticket and our support team will further assist you.
08-07-2024 01:32 PM
Hey @daisylira,
Sorry for the trouble. If this is still an issue, please go ahead and disconnect from the application and then try reconnecting. You can disconnect from any third-party applications here:
https://www.strava.com/settings/apps
You can also try our initial troubleshooting step of deleting and reinstalling the Strava app. Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Note: You will not lose any data if you do this since all data is stored on the Strava servers.
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this doesn't resolve the issue, please submit a support ticket and our support team will further assist you.
07-24-2024 02:46 PM
Hey @daisylira,
Opposed to automatically syncing to Strava, it may be beneficial to export a GPX copy of your activity and upload it manually:
I hope this helps!
07-30-2024 12:52 AM
Hi
thank you for your reply.
I have just uploaded a workout using the TCX-file but unfortunately the moving time is still different / lower than on the ZEPP app.
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