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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Another person's ride information was posted to your account

toba2k2
Mt. Kenya

An acquaintance pointed it out to me, but about six months ago, driving records from other countries had been uploaded.

Could you please advise how I should deal with this situation?

 

2 ACCEPTED SOLUTIONS

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

Scout
Moderator Moderator
Moderator

Update from support:  This may be due to purchasing or selling a used device. 
@toba2k2 if you need further assistance, please respond directly to the support ticket (#2830872) or submit a new support ticket if you need further assistance. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

Update from support:  This may be due to purchasing or selling a used device. 
@toba2k2 if you need further assistance, please respond directly to the support ticket (#2830872) or submit a new support ticket if you need further assistance. 


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Jane
Moderator Moderator
Moderator

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team