Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 379 Views
  • 7 replies
  • 8 kudos

Resolved! Create running routes on website not routing properly

Anyone else having problems with route planning?  Since last week, creating running routes has been problematic, with routes diverting off from roads even when 'follow most direct' is selected.  It's making route planning a pain, wondered if it's a k...

Resolved! Segment creation and editing

My understanding for segments is that you have to ride the segment yourself and use only your GPS track to create the segment.  Due to multiple variations in GPS tracking devices, it would be nice to be able to edit the track to reflect the majority ...

dnonixon by Mt. Kenya
  • 1200 Views
  • 1 replies
  • 0 kudos

Resolved! Link from Photo to Activity

Hi, the mobile app used to have the functionality when viewing media (either mine or another athlete) to go straight to the activity. For example, you see they've taken a picture at the top of a famous climb so I'd like to view the activity to see th...

Stevo_79 by Mt. Kenya
  • 1400 Views
  • 3 replies
  • 9 kudos

Resolved! PR's Different

I ran a PR on the 5k today.On the activity itself, it says 5k PR 24:00...On the All Time section under profile it says 23:59 from the same activity.Why the difference?

Retire gear component

Hi everyone. Is there any hack how to retire an added component to specific date at my bike in the Strava application. Here is the situation, I changed a chain 14 days ago, but I forget to retire the previous one on the day of change. When I want ret...

Blechoun by Mt. Kenya
  • 2409 Views
  • 8 replies
  • 18 kudos

Why are satellite maps so out of date?

Strava, we love you, but why are the MapBox satellite maps so out of date? The house I live in was built in 2017 and is still showing up as a vacant lot. Entire developments near me are missing, including streets. This is not only inconvenient, it's ...

Resolved! Data gone from "Side by side comparison". Why?

It seems a recent change for user profiles (web version) was made in which data under "side by side comparison" is hidden when the user being viewed hasn't uploaded an activity for a few months. (I'm not sure what the exact timeframe is.) It's this w...

Resolved! Recording distances on an ergometer

I am doing bike training on an ergometer and recording it with my Garmin. Obviously no distance is recorded. The activity itself with time and heart rate is in Strava but without the distance which is anoying as those 1000 km this year I did in the g...