Mobile Heamaps. Why not showing eMTB?

[DavidCV]

Seems that in the website heatmap, all the availble sports are shown, including eMTB. But this is NOT the case in the app (latest version in iOS). Why such outcasting to this sport? It really gives the impression is done on purpose...

(And I'm both an MTBer as well as as SL-eBiker....).

[Bruce · Accepted solution]

Hi David! Thanks for writing in about this. This was occurring due to a known issue with the Personal Heatmap on the mobile app where trail activities were not being correctly represented. We released a fix for this issue for iOS users yesterday 4/23/24, and you should now see your eMTB activities represented as intended. For athletes seeing this issue on an Android device, we hope to have a fix released soon!

If you are continuing to experience this issue on the Strava website or an iOS device, could you please write in to Strava support so that we can further evaluate the issue you are experiencing? Click here to submit a support ticket. 

Thank you!!