Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 6 replies
  • 1 kudos

Resolved! Help - Updating gear does not save

HelloI am having an issue with updating gear of some of my activities. By default, I used to record bicycle activities on my mountain bike.For my road bike activities, I do not manage to update the gear. The process I follow is:Open the activityClick...

Gandhorn by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Popular routes

Hi - quick intro - been on Stava for years but just subscribed and joined the forum. Was doing Triathlons, and might go back, but currently focussing on strength (Kettlebells) and running (trail running especially, thinking of going long..).Looking a...

Resolved! Monthly Recap | Historical Months?

On the mobile app, under Progress there is a recap of the last calendar month. I’m curious if there is a way to get the recap for months older than that.I hadn’t noticed that you could download them until May 2022 and I’d like to have all 12 months o...

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Resolved! Trying to search 'My Routes' in App and/or Web version

I love the ability to create and save Routes in the subscription version and find it very useful for planning multi-day tours and future holidays. It is very frustrating however that I can't seem to be able to search "My Routes" on either the app or ...

Tony7 by Mt. Kenya
  • 1 replies
  • 4 kudos

Resolved! Unable to see Flybys over last 2 days

Anyone else unable to see Blybys yesterday or today? When I click on View Flybys, Strava Labs opens but then I see "Error: Server error! Reload to try again". When I open my browser's console, I see the following error displayed:Access to XMLHttpRequ...

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rdawson by Shkhara
  • 3 replies
  • 6 kudos

Resolved! Photo descriptions get deleted

After the last media-related update of the web version, all previously entered photo descriptions are deleted when you edit anything in the activity. I had lost quite a few of them before I knew what is going on

zbooyek by Mt. Kenya
  • 2 replies
  • 2 kudos

Resolved! Accessing anonymous Strava data

Hi, I am a Marketing Professor researching on the field of mHealth apps and consumer behavior. I would be very interested in accessing to some anonymous Strava database of people´s activities recordings. Do you have any kind of partnership for that ...

miriam_a by Mt. Kenya
  • 1 replies
  • 2 kudos

Resolved! Indoor Cycling Tag not saving

Hello, for some reason, Strava will no longer save the indoor cycling tag on my activities. As such, it does not remove the map and post relevant data charts for an indoor ride (HR, power, cadence etc.). I have tried multiple times to select the tag ...

ccollins by Mt. Kenya
  • 1 replies
  • 1 kudos

Resolved! Activity vs Route.

Currently, when I ride, I simply click the "record" button and then save that activity. It shows nicely in my Activity Feed, and tracks in my statistics.Now I have entered a Route into Strava and will use the app for navigation. Will that automatical...

rjk by Mt. Kenya
  • 1 replies
  • 0 kudos

Add the ability to submit bug reports

It would be great if Strava had an ability to submit bug reports where the submitter would be at least told that the bug has been acknowledged versus ‘works as intended’ or ‘no intent to fix’.  Submitting bugs as ‘feedback’ gives no acknowledgment so...

Eaj836 by Shkhara
  • 4 replies
  • 4 kudos