PR not showing.

[Micky88rock]

 

 

Set a new PR for 10k today and Strava not showing it as PR. Even when I go on my activity history Anyone know why?

[Scout]

Hey @Autumn24, @Salche and any others experiencing this...This inquiry will need to be handled by our Support team; please submit a support ticket and our support team will investigate further.  

The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that have to do with an log in or payment questions and any questions that require viewing a user's account or activities. 

[Autumn24]

Thanks Scout. Hoping to hear from someone or received a few replies to the same inquiry apologizing and saying they will get to me but are backlogged. Thinking many people are having an issue. 

[Jamieecook]

Did this get fixed Micky? I’ve got the exact same on my 5k!

[Scout · Accepted solution]

Hey @Micky88rock, Thanks for the post. We're going to send this over to our Support team so they can take a look at your account and figure out what's going on. If you have a similar question please submit a support ticket and we will investigate further.

[Salche]

Hey, I’m getting the same problem with my recent runs. Can my account be reviewed? Thanks!

[Gkang]

My run today didn't show a PR as well. Can my account be reviewed as well?

[Autumn24]

Hello! I have the same issue with a 10k, could you take a look at my account as well? 

[Scout]

Hey @Autumn24, 
As this inquiry will need our team to view an activity in your account, it will need to be handled by our Support team; please submit a support ticket and our support team will investigate further. Please be sure to include a link to the activity in question so they can expedite your inquiry.