Strava Subscription

[meganmcmurray2]

Hi,

I recently downloaded the app and it has taken a years subscription out of my bank account but the app is still asking me to start a free trial and I have limited acccess to the app. Can someone please advise?

[Lumaz052]

Hi Megan,

I had a year subscription but now it's I'm limited and can't access anything I used too. It's also asking me to subscribe again. 

Come on Strava, please do better. 

[Scout]

Hey @Lumaz052, 
Thanks for your post. It sounds like you may have more than one account with us. At this time, we are currently unable to support inquiries requiring account access through our Community Hub. If you are still having issues, please submit a support ticket and we will investigate further.

[Scout · Accepted solution]

Hey @meganmcmurray2, 
Thanks for your post.  Unfortunately, we are currently unable to support these types of requests through our Community Hub. I'm going to send this over to our Support team who will be able to help you out.