05-20-2024 07:09 AM
Hi, how long does it take to get a reply? I raised a ticket on Friday and not had any response? Thanks
Solved! Go to Solution.
05-20-2024 08:17 AM
Hey @ABlair29,
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Thanks for your patience!
05-20-2024 08:17 AM
Hey @ABlair29,
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Thanks for your patience!
06-11-2024 06:51 AM
Hi Scout,
It's been two days since I submitted my request and it doesn't even appear that the ticket has been assigned (Request #2932761). Just a suggestion, but providing members with transparency about wait times and assignment would go a long way, especially for subscribers who are paying for this service. Thanks for your efforts and community support!
06-11-2024 07:54 AM
Hey @Engineer0128,
Sorry for the delayed response to your request, our team is working to answer all inquiries as quickly as possible. Thank you for your patience.
As for your feedback, I will share this with our team for review. We appreciate you taking the time to provide your suggestion, it is appreciated.
05-20-2024 08:09 AM
It used to be faster, but I feel it is currently taking 3-4 business days to get an initial response. At least that was about what it took the last few times I have submitted tickets.
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