Ticket response

[ABlair29]

Hi, how long does it take to get a reply? I raised a ticket on Friday and not had any response? Thanks

[Scout · Accepted solution]

Hey @ABlair29, 
Thanks for posting. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. Thanks for your patience! 

[tieiririyi]

Hi Scout,

How long does it take for you to respond to billing issues? I have a problem with my subscription so it might not show that I'm a subscriber. Will I still get expedited support? 

[Scout]

Hey @tieiririyi, 
Thanks for your post and the info about your account. I'll send a note to our team about your account. Our team is working to respond to everyone as quickly as possible. Thank you for your patience. 

[Engineer0128]

Hi Scout,

It's been two days since I submitted my request and it doesn't even appear that the ticket has been assigned (Request #2932761). Just a suggestion, but providing members with transparency about wait times and assignment would go a long way, especially for subscribers who are paying for this service. Thanks for your efforts and community support!

[Scout]

Hey @Engineer0128, 
Sorry for the delayed response to your request, our team is working to answer all inquiries as quickly as possible. Thank you for your patience. 

As for your feedback, I will share this with our team for review. We appreciate you taking the time to provide your suggestion, it is appreciated. 

[anchskier]

It used to be faster, but I feel it is currently taking 3-4 business days to get an initial response.  At least that was about what it took the last few times I have submitted tickets.