[Archived] Athlete Community

Is it possible to have live coaching in strava, maybe as we're going through different segments or when our heart rate is at a certain point? Would love to have this for interval training.Not as big of a fan of nike run club anymore so hoping this is something in the pipelines, curious what others think!

Just when you thought there might not be enough things to love about Strava, we’ve made it easier to discover new reasons. Now you can check out the In Case You Missed it (ICYMI) label to keep up with subscription-specific feature newness as well as smaller releases and updates. Plus, you have the What’s New label for larger releases. Dive in here and stay up to date on launches and features.  P.S. Subscribers get the rundown delivered right to their inboxes

Hello all!  Have you ever done something cool with Strava data that you would like to share with the rest of the world? For example, using some interesting integrations or different ways to visualize your training data. Or maybe showing off those amazing achievements in some interesting ways?  We would love to understand when athletes are interested in sharing their data off Strava app. We would also love to see any examples of fun stuff you are doing with your data and how you represent your activities outside of Strava. Let us know if you have any ideas and suggestions that come across when thinking about this. We would love to hear any suggestions you might have!  Thanks!

Today I made my PR in the 10km with this run, but I am not getting the golden medal symbol in the top right corner of the activity. The next picture highlights what is the problem.The thing is: the PR is correctly recorded in my all time PR record page, but even if i go to the activity achievements section there is no medal or no message that say "you recorded you 10km PR".The acticity was recorded with a Garmin watch and I did not stop to take a break during the activity.This started happening since last friday.For comparison, the next picture shows an activity which correctly shows the medal symbol. Also: I am getting this problme both on desktop version (pc) and mobile app (IOS).I tried the "refresh activity achievement" tool

Title says it all. Moderators? 

I am not sure how many more emails or tweets I can send until I get one response from you guys? What is the point of paying for a service I cannot use?I tried logging into my strava account but it seems I was locked out and I'm not receiving the reset password email.I tried logging in again some time after the above mentioned attempt and for some reason it's created a fresh new account for some reason with the same email address.I needed to create a new dummy account just to post on this forum.Help, I'm a premium customer.Please contact me so I can provide my login email address. 

I have submitted two tickets to customer support regarding changing my Strava account to my new email, but I have not received a reply in three days. Could customer service attend to my request as soon as possible? The ticket numbers are #2907191 and #2904649.

Hi, I was wondering if someone would be able to advise.  According to my weekly summary I have so far ran 22.56km, but when I add up each activity i have done this week it comes to 22.54km. With this in mind I decided to check the last few weeks and they are the same, the total distance ran is 0.02 higher than the total I get when adding them up. Any idea why there is the discrepancy? Cheers

Just logged in this afternoon and my 2024 AND 2023 totals are WAAAAY off.  Looks like over 2/3rds of my miles,rides,elevation are gone.  Looked at several athletes I follow and same thing.  Our 2022 and earlier numbers are all correct.  But our 2023 and 2024 numbers are suddenly waaaaay low.  The weekly totals are correct and the rides are all there to see.  But the totals are off.  Screenshot below is from this afternoon.  This morning Strava correctly reflected me having 220 activities for 2024, 7737.8 miles and 410,081 feet elevation gain.  Now it shows 84 activities, 3083 miles and 113,519 feet elevation gain?  What gives.  I am a premium member as well.  Funny how our monthly fees just went up and then this.  

Nothing's happening. It won't load or find the right geolocation or anything.   

I have installed and given all the required permissions to strava app on mobile as well as on my galaxy watch 4 classic.When I start recording from the watch, everything works fine and gets synced with mobile when the activity is over.But when I start recording from my mobile (so that I can see the route while I am on my bike), heart rate data is not recorded from the watch.Also, on the record screen of mobile app, watch is not shown under the available sensors.

Looking for some help…My Apple Watch says 8:55 minute miles, but then when I upload to Strava it says 8:27 minute miles, I ran with someone else who’s watch and strava say 8:55 minute miles. How can I fix this problem? 

I've just attempted my second ever Zone 2 run which on a tech front was a bit of a fail. About 4 months ago i had tried the same zone 2 run and found the alerts when going out of zone 2 really useful. Today however I tried the same but for some reason was unable to set up the alerts to track from my Galaxy 6 watch, to my phone and buds.I regularly synch workouts to my phone from my watch, but when starting to record a run, I press the heart and it doesnt show that the watch is available and therefore i cannot select a zone 2 session... or at least i'm fairly certain thats how it worked out last time.If anyone has any tips or advice of what i need to do to be able to get the heart rate zone alerts back whilst on a run, it would be very much appreciated.

I recently connected strava with my mi fitness app that i have been gathering ally training data in. It seems like i managed to connect with strava but non of my old training data has synced into strava. Any fixes on how to inport this data?

when using Huawei Band 9, Huawei Health to strava, the record was different. it's very confusing.

Hi Team,Can someone help me with the issue which I'm facing currently while logging to my Primary account.I have created ticket for the same 2905355 but did not receive any response. Due to which I have to create another account so as to raise ticket but sadly this bit disappointing from Strava's end and annoying at times as my query is still in unresolved state. Can you please help me here, Thanks in advance. Thanks,Vijay

Hi there I set my PB a little while ago and it's not showing in my best efforts, can anyone help is it's not pausing and the elapsed time and moving time match. My time previously was 28.25

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying

IS there any way of getting Strava (on the web and on the Android app) of showing the average speed for each run instead of the average pace.  I have used a couple of other apps that allow you to specify your preference, but I could not see such a setting in Strava on the web or in the app.  This app is not of much use to me without this feature.  I know many (most?) people prefer to see the pace, but I prefer speed (km/h).  

Hi My zepp - amazfit- does not upload map data to strava automatically.And I have figured out online that if I create my zepp account with the US region instead of Korea, the issue can be solved.  However as I have used my zepp account with KR(South Korea) region, I dont want to recreate my zepp account ended up losing my past data. Can you solve the issue?

I use the progress features quite a lot and find them helpful i.e. monthly fitness and relative effort. I logged a 10km then yesterday via Runna and it loaded a Ross the my activity fees no problem, but it is not showing against any of my progress?

HiWith the recent web UI update I can't find a way to search for an athlete or segment. These 2 features are gone forever or I can expect to have them back? I think they are essential to have and it is not nice to remove them without any communication.

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.    

I accidentally deleted an activity on strava. It was a 5K PR attempt. I was hoping you one of the strava support team whose reading this could spare a couple moments to quickly restore this deleted activity, as it was a great accomplishment for me.cheersHenry

Hi,I see that some connections have this info under the name of their tracked ride. Does anybody know what app or plugin is used to get this data?