[Archived] Athlete Community

Hi!I got suggested to present myself so here we are!I'm a 22M and I've been using Strava since 2017 and premium subscriber since 2020. I did many sports in my life ranging from the most normal sports to the most extremes likes kitesurfing. But I started trail running in 2017 and it completely changed me! I learned comittment, mental toughness and patience. I explored everything related to running since, from the tracks to road. I even got into road cycling and mountain biking. I love strava and how it interprets data, the Strava metro project really got me even more interested because where I live, no one really cares about cyclists so I hope Metro would help our civil engineers to rethink the city around bicycles (quite a dead-end type of hope, but we chill). STrava metro really made me interested in the actual developments of Strava aswell as what they have planned for the future.So here we are !

Some recent release of the Android app has broken the dropdown menus. Pressing the actual down arrow at the right hand side of each menu has no effect. This is a long way from being the most broken feature on the app, but it's a bizarre choice if intentional, flying in the face of several decades of UX best practices. It's also consistently annoying as I keep pressing at it unconsciously as the arrow is not only closest to the digit of a right-handed user, but also acts as a visual call to action. Of course based on the triage process around here I look forward to years of gradually learning to not press the inactive button that looks like it should do something. Thanks!

If you live / stay in one country (say France - Euro) and then move to another country  (say UK - sterling) ; and you have a subscription, and you want to change the subscription currency from Euro to the local one (in this case sterling) , you can’t.  This is a bit annoying.  apparently you have to cancel your existing subscription and the (I think) start a new subscription in a different currency.  Strava says the data that you have access to from your subscription won’t be lost ….. I haven’t tried it yet. 

What are the standard SLA for support tickets, I have submitted multiple tickets on behalf of my partner who is unable to access her account and my ticket has sat unresponded to for almost a week now.The first ticket I created (same issue) somehow managed to get resolved without any contact to myself or my partner - not quite sure how that works…is it possible for someone to further escalate my support request? Id: 2895554

Greetings everyone!  Just a quick hello here, and invitation to connect if you're up for joining competitions! Also a special shout out to athletes in the Washington DC/VA/MD metropolitan area! Cheers, JohnnyD  

Cannot upload my Zwift ride to Strava while using my Tacx Neo trainer without uploading the ride manually to Strava. Cannot seem to solve the problem. Any help will be appreciated. Thanks - Dave

Hi, In Strava Routes desktop, how can I turn off the 'route to here' suggestions? In areas where there are a lot of photos, they block the ability to draw routes because the cursor is never further enough away from the blue pin. Attached screenshot is from Calanques where it's not really possible to draw your own route due. Thanks in advance! Emi 

Hello community,not sure whether it is bug or feature, but would like to ask about inconsistent sum of kilometers in my profile. If I sum up all my runs from 2024, I get something around 608km. But my “year to date” statistics says 585km. Is there a bug, or is there anything behind what O am not aware of (eg. Manual activities don’t count, or so)? thanks in advance

FIrst time on this Strava forum,If Strava is incorrectly routing a best route, can we update strava? or is it a maps error?Like an obvious bug?

Hey Tennis Lovers! The second of the four annual Grand Slam tournaments, the Roland Garros Tournament, started on Monday, May 20! Also known as the French Open, this tournament will be held over 2 weeks at the Stade Roland Garros stadium. Played on clay courts this is the only major tournament not played on grass and is widely regarded as the most strenuous tournament in tennis.  There are a number of players to keep your eyes on this year. Iga Swiatek is going for a record tying 3 French Open titles in a row. If she wins, she will join Monica Seles and Justine Henin as the third women to accomplish this feat. She will face some tough competition from Aryna Sabalenka who is ranked #2 and is coming o

When I ride my indoor trainer - an old TurboTrainer type of unit, with no smarts of its own - the session shows up in Strava with a short but non-zero distance and a very short duration. My best guess as to what's going on is that the distance is based on GPS jitter that makes it look like my position occasionally changes by a few feet, and the duration is a "moving time" based on those position changes. When I ride the trainer for 30 minutes, with of course an actual distance of 0, Strava typically shows a distance of about 0.1 mile and a duration of about 3 minutes.Tagging the activity as Indoor Cycling or changing the activity type to Virtual Ride has no effect. The same activity appears with the correct duration when I upload it to Garmin Connect, but it does also show the very short distance.To make this a post about features, here's my suggestion:When a ride is tagged as Indoor Cycling, and has a route that's confined to a radius of 100 meters or less, and

Hello! I've just bought a Samsung Watch 5 and I'm stuck while using Strava App. There is a way to customize the screen fields? I would like to have 2 screens, one with heart and distance and another one with pace and time. I found a tip in another forum which mentioned to try using the Samsung Health (it allows the screen customization) and synchronize it with Strava, but I figure out that there is no way to synchronize activities that has no GPS Data. Thanks!

I downloaded Strava a couple of days ago, not for the social aspect - I'm in a *very* remote area of Canada's North and nobody else rides here - but because I heard it's great at tracking info. I like it so far because of the amount of *correct* data available during and after my trail rides. I can't get Strava to show me my heart rate while cycling. It's connected via my Samsung Watch5/Health, but doesn't show on screen during or after. How can I make that happen?Also, I'd like to share my activities with friends and family on the other side of the continent on Facebook or text. I press "share" but they have to join Strava to view it. Am I missing something? And lastly, there's no manual, instructions, or video less than 2-3 years old, and the interface has changed a lot. Edit: what the heck is Mont Blanc under my name? Is it supposed to be where I am??

I would like to keep a library of rides and only have a select few pushed to my Wahoo App (and onto my computer). After testing this, it displays both saved routes and stared routes. Realizing this may be a Wahoo question, any other suggestions to try in Strava?   Thanks!

Hi,When using the Strava Android App(269.10 (1226114)), if you enter a Swim activity, and try to define the `Type of Activity` you only have one option.... Commute 😂Maybe there is somewhere in the world people may need to commute via swimming, but I would say for the vast majority of people this option will never be ticked.It would be far more useful if you could mark your swim as a Race, like you can for run/cycle.Posting in this forum as im not sure if its a bug or what, but its been like this for years 

If a heart rate sensor follows GATT Heart Rate Profile 1.0 and Heart Rate Service 1.0 can connect to Strava？Or you have more requirements? 

Hey,  I've messed up.  I plugged in my Garmin Edge (secondary device) while Express was running and now I have duplicates of ~230 activities.  Is it possible to have these bulk deleted (pretty please!).They were all uploaded from my edge 500 on Monday May 13th.

I ran a PR in the Half Marathon yesterday but it’s not showing as such. Has anyone had this issue and if so, how is it resolved? 

I am a newbie with Strava and recorded a route that my friends have asked me about. Then I marked it as public and saved it.Now I can see it as a "My Route" but not when searching for routes in my Android phone.What am I missing? Any advice is appreciated.Also, when searching for routes on my Android device, I can only select one of "Mountain Bike Ride", "Gravel Ride" or "Ride". Is it possible to search for all three kinds in one search, like "OR-ing" the conditions together?

Hi, Any ideas on this one? I recorded a cycle today on my Garmin which sync'd to Strava, but it's not showing up on the mobile app. The app registers that I did an activity, but there's nothing in the feed or activities. When I log on to the Desktop version it shows the activity in My Activies but not in my feed. I've noticed that the elapsed time is 11457hrs (legs are sore after that!!), could this be causing the problem? I deleted the activity and uploaded the gpx from my Garmin and it's still the same. I've logged out of the app and Desktop version, logged back in. I recorded another activity and it seemed to come up fine. Any ideas would be much apprciated. If it's not on Strava.... Thanks, Jimfred

 50k I was going to top-up today to hit my weekly target. Total says zero.  Has Sunday been moved to the first day of the week? 

Hi! I've just changed my bike device with a shanren and I can't autorize the uploading to my strava profile because of a 403 error about the limit of athlete already conexed.How can I solve the problem?Thanks ti anyone will help me!

I was off STRAVA for about 6 months. I'm a paid subscriber. When I went back on to upload a cycling ride I was met with a blank screen with some headers. After searching through the headers I found my activities. But, I can't find the rides of any of the people I'm following. I went to the profiles of these people and it says I'm following them. What is going on? FWIW a couple sent me kudos for my recent rides so I know they see me. STRAVA customer service is worse than useless. They don't return emails.

Two Questions:I understand that if we are Flagged, we should get a notification.... Where are we notified?How do I identify activities that may have been flagged?  I've been using Strava for a few years but never noticed any flags until I stumbled across a flagged activity from over a year ago.  To my knowledge, I was never notified and there was nothing obvious about my activity list .

Hi all,Seems google has released new login screen and that could have impacted signup in strava.I have tried to create a new account using an already existing Gmail account, and Strava returns me an error that I have to accept to share name info.. but indeed I do not see any screen to accept anything, Strava throws directly error, has someone else having same issue?