[Archived] Athlete Community

Hello, I have entered a couple of tickets. Tried to email the Strava support email which doesn’t work. I need to change my email but don’t have access to the current one to reset my password to then change my email address. How do I get someone to help me? Thanks, Tracey

It's difficult to pick a sport based on bike type.  I ride an e-bike, it is marketed as a e-mtb, but I use it almost exclusively for Gravel Rides.  So what would be the intuitive choice to make for the Sport??  Very confusing.  Can there be clarification on how to make the choice?  Also, why are Best Efforts not included in the profile for all Sport types??

I’ve uploaded a run 40 mins ago and the app is still saying processing. I’ve read a few posts about this and tried all the steps with no luck. Hoping it’s just Strava being slow as it was a PB run. Anyone else having the issue ? 

Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine, so the accounts are linked ok.  I cannot see if there is anything in permissions etc that affects specifically the route / mapping data. Sorry if this has been covered elsewhere, but any advice appreciated.  Thanks 👍

I've recently noticed that in addition to segment PRs I've had a third fastest over 50 km medal. Frustratingly, there appears to be nowhere to check best efforts over time/distance for cycling although there is one for running. I assume the data is there otherwise how did Strava know that was my 3rd fastest time. Why is there no equivalent table for cycling - it's like finding out you're 3rd on a segment but having no segment leaderboard to judge how far off moving up a place is. Can we have a cycling Best Efforts table please?

It seems there's been some changes I can't figure out. On the mobile app, I can no longer access my saved routes via Maps. I can hit record, press the squiggly line button and then choose to use a saved route. But I rarely use it that way.  Before I could just go to my saved via Maps, check out the route profiles like elevation etc, and then head back out of that. For example to use when I'm not running.  Anyway, does anyone know what happened and if there is a new way to scroll through my file of save routes?  Thanks 

UPDATE FROM STRAVA: Hi all! We've released a fix that should resolve this issue! Please let us know if you are still missing activities from your personal heatmap.   Looks like no activity routes have updated on my heatmap since March 25th. I did the trick for a few (changing the sport back and forth) and that seemed to work. But I won't be doing that for the 25~ or so activities I have done since March 25th.  What's going on Strava? Heatmaps are the only reason I pay for premium and it would be nice if they worked. 

Please help… I bought a Fitbit inspire 2 for the sole purpose of recording swims on Strava. I’ve synchronised both accounts and tested a walk with just the Fitbit (phone left at home) and upon finishing the walk as I returned home, Strava had uploaded the walk by itself. I thought my swim would do the same. But nothing had uploaded to Strava. I see no way of doing it other than to press the record button on my phone before I get into the pool… but even then I worry it won’t track any movement from my Fitbit as my phone will be still in my bag!?… does anyone else struggle with getting this to work!? Any tips are welcomed! Thanks in advance 

Your Strava fitness number has nothing to do with fitness. It goes up when you overtrain and down when you taper for a marathon. Strava should rename it to what it really is: "recent training load."

Every autumn, on the steep streets of Pittsburgh, Pennsylvania, a local bike race is held that is not quite like any other. Called The Dirty Dozen, the race was founded in 1983 by Danny Chew, a former Pro Road Racer who has twice won the Race Across America. With his brother Tom and their friend Bob Gottlieb, Danny’s goal for the first Dirty Dozen was to find and ride Pittsburgh’s steepest hills. The 1983 version of the race consisted of only 12 hills, but since 1988 13 hills have been featured, and the race was dubbed “The Dirty Dozen” in the vein of a “Baker’s D

Hello there, I'm trying to re-ignite this post after a few months of "forgetting about it".... I've tried submitting a support ticket/request, but the problem is my account password and email address are null and void, which is the original problem! Therefore it's impossible for me to create a ticket as I'm always asked to login. So I'm just going round in circles!! Can I simply create a new account and import the data of all my historic bike rides etc, across to the new account??  Please advise. P.s. hopefully you can view the attached screenshot of my attempt to "change email"....and view the random email address created by Google play many years ago(I was 36 then and 49 now!). I never used it for anything other than Strava, and I've remained permanently logged in to this day, hence I've no idea what the password is. I've tried the obvious ones with no luck.  This email address is 13 years old and never used as a primary address. 

Happy May and thanks for stopping by! Our Community Hub continues to thrive thanks to each and everyone of you. If you’re new here, please take a look around; there’s a lot to take in. Not sure where to start? Check out this post.  May brings us a number of celebrations across the globe. Here in the United States, we celebrate Asian American and Pacific Islander Heritage (AAPI) Month. Throughout May, and all year long, we hope you join us in recognizing the contributions and accomplishments of Asian Americans, Native Hawaiians and Pacific Islander Americans to the history, culture, and achievements of the United States.  To celebrate AAPI Month, Strava invites you to

“I use the Hellahgood Run Club as a space for everyone to feel like they belong. I like to call it OUR club and hope that people feel some sort of pride in being part of something together that’s bigger than ourselves and encourage each other to keep staying active.” – Hellah Sidibe, HellahGood Run Club   There’s nothing more ubiquitous in building community than having conversations. From direct conversations to group chats, we build community through conversations. We have explored the club sport type, let’s talk about club posts.If a club’s sports type is its beacon to athletes, a club's posts feed is the campfire the community will gather around. Club organizers on Strava should lean into th

Hi!I'm new to Strava - signed up to track my challenge progress for CRUK. I did my first run today using my apple watch. It recorded fine and I had an email congratulating me for my first run. The link in that email opens in the Strava app on my iphone and shows me my run. But, when I go back to 'home' there is no activity showing for me. So, I now follow myself! I've linked my Strava to CRUK and it's showing no activity.I'm sure I'm doing something wrong but can someone please help!

I have an hour-and-a-half long workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

I’ve been trying for nearly 2 years to reset my email and password as the existing ones are no longer usable.I have tried to get a response from Strava using both the in apps help support and emails.I’m only able to login through Facebook which I wish to no longer use.I would really appreciate it If someone could contact me as I’m finding things extremely frustrating as a financial member and getting no response. Many thanks 

Hi, I need some help and don't know the best way to ask. I have the Strava app since 2020, granted on older phones.  Using it till yesterday 30 April 2024. Today I had some issues, so after restarting my phone with no luck.  I uninstalled the app, to reinstall it. I know can't I stall it as it won't work on mine. As I said I have an older android phone, Archie 50 power. What has changed since yesterday for it not to work? It was fine yesterday.   Thanks

Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.

애플 로그인으로 스트라바를 로그인했었는데 현재는 삼성 핸드폰을 사용해서, 애플 로그인이 어렵습니다. 사용하던 아이디를 그대로 사용하고 싶은데 방법을 알려주세요. 모든 활동이 활성화된 상태에서 계정이 잠겨 있고 비밀번호를 변경하려고 했지만가능하지않다고 나옵니다.  내 친구들이 내 활동을 볼 수 있기 때문에 내 이전 계정이 여전히 활성 상태라는 것을 알고 있습니다. 변경 가능하게 도와주세요. TRANSLATION: I used to log in to Strava with Apple login, but now I'm using a Samsung phone, so Apple login is difficult. I would like to use the same ID I was using. Please tell me how. My account is locked with all activity active and I tried to change my password but it says that's not possible. I know my old account is still active because my friends can see my activity. Please help me make this change.

Think I've got things a little messed up - I use Strava, Apple Watch and a Garmin Edge 530 for my cycle rides but having loads of problems with duplications everywhere. Furthermore - todays ride (on Strava app and website) shows no heart rate data. Heart rate data DOES show on my Garmin Connect, Apple Fitness App though (latter under the Strava tag). Not sure if I should just start everything from scratch. Anyone else use these three apps/devices? How do you manage yours? Sorry for such a complex question on my first visit here. Many thanks S

In the last couple of weeks I've noticed a problem with run data imported to Strava from Apple Fitness. Strava reports the distance correctly, but the time – both elapsed and moving – is too short, so the pace quoted by Strava is too fast. It's not the same as this issue previously reported by @Jeroentje, because I don't believe it relates to the difference between total time and moving time. Instead, I think the import process is breaking off prematurely, before Strava has received all the data. An example: my last run as recorded by Apple was 4.88 km in a total of 31:40 minutes. The average pace shows as 6:29/km, which I know is about right. My Apple Watch has auto-pause turned on, but I didn't stop and didn't pause manually. So I'd expect the total and moving times to be very c

On interval training, I often want to copy the details (what reps, etc) from when I've done the activity before. It would be nice to find that older activity, immediately highlight the text, and copy/paste it to the new activity. But I have to go into 'edit' the older activity to highlight the text, then 'save/discard' the no change, in order to get that text. So the ability to highlight and then copy any text on the main page would be a useful addition. Android app.

My daughter has a Garmin Edge and uses Strave.  We are many times in places with no cell service so the Find My App on the phone cannot track her.  Is there a way for her to share her real time location with me if she does  not have cell service, but I do?

hey guys! I just ran a long run and uploaded it from Garmin connect. It usually works fine but the run is not connecting to the stats on my profile. I checked to see it's visibility ect n it says it was fine- anybody else had this?  Thank you!

Recently the Orange heatmap that is used to show where you have been as 'Personal Heatmap' in route creation has changed.Im just wondering if there is a way of changing it back to the old orange personal heatmap as this new version is horrid for trying to discern roads that haven't been ridden.