[Archived] Athlete Community

I have submitted two tickets to customer support regarding changing my Strava account to my new email, but I have not received a reply in three days. Could customer service attend to my request as soon as possible? The ticket numbers are #2907191 and #2904649.

Hi, I was wondering if someone would be able to advise.  According to my weekly summary I have so far ran 22.56km, but when I add up each activity i have done this week it comes to 22.54km. With this in mind I decided to check the last few weeks and they are the same, the total distance ran is 0.02 higher than the total I get when adding them up. Any idea why there is the discrepancy? Cheers

Just logged in this afternoon and my 2024 AND 2023 totals are WAAAAY off.  Looks like over 2/3rds of my miles,rides,elevation are gone.  Looked at several athletes I follow and same thing.  Our 2022 and earlier numbers are all correct.  But our 2023 and 2024 numbers are suddenly waaaaay low.  The weekly totals are correct and the rides are all there to see.  But the totals are off.  Screenshot below is from this afternoon.  This morning Strava correctly reflected me having 220 activities for 2024, 7737.8 miles and 410,081 feet elevation gain.  Now it shows 84 activities, 3083 miles and 113,519 feet elevation gain?  What gives.  I am a premium member as well.  Funny how our monthly fees just went up and then this.  

Nothing's happening. It won't load or find the right geolocation or anything.   

I have installed and given all the required permissions to strava app on mobile as well as on my galaxy watch 4 classic.When I start recording from the watch, everything works fine and gets synced with mobile when the activity is over.But when I start recording from my mobile (so that I can see the route while I am on my bike), heart rate data is not recorded from the watch.Also, on the record screen of mobile app, watch is not shown under the available sensors.

Looking for some help…My Apple Watch says 8:55 minute miles, but then when I upload to Strava it says 8:27 minute miles, I ran with someone else who’s watch and strava say 8:55 minute miles. How can I fix this problem? 

I've just attempted my second ever Zone 2 run which on a tech front was a bit of a fail. About 4 months ago i had tried the same zone 2 run and found the alerts when going out of zone 2 really useful. Today however I tried the same but for some reason was unable to set up the alerts to track from my Galaxy 6 watch, to my phone and buds.I regularly synch workouts to my phone from my watch, but when starting to record a run, I press the heart and it doesnt show that the watch is available and therefore i cannot select a zone 2 session... or at least i'm fairly certain thats how it worked out last time.If anyone has any tips or advice of what i need to do to be able to get the heart rate zone alerts back whilst on a run, it would be very much appreciated.

I recently connected strava with my mi fitness app that i have been gathering ally training data in. It seems like i managed to connect with strava but non of my old training data has synced into strava. Any fixes on how to inport this data?

when using Huawei Band 9, Huawei Health to strava, the record was different. it's very confusing.

Hi Team,Can someone help me with the issue which I'm facing currently while logging to my Primary account.I have created ticket for the same 2905355 but did not receive any response. Due to which I have to create another account so as to raise ticket but sadly this bit disappointing from Strava's end and annoying at times as my query is still in unresolved state. Can you please help me here, Thanks in advance. Thanks,Vijay

Hi there I set my PB a little while ago and it's not showing in my best efforts, can anyone help is it's not pausing and the elapsed time and moving time match. My time previously was 28.25

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying

IS there any way of getting Strava (on the web and on the Android app) of showing the average speed for each run instead of the average pace.  I have used a couple of other apps that allow you to specify your preference, but I could not see such a setting in Strava on the web or in the app.  This app is not of much use to me without this feature.  I know many (most?) people prefer to see the pace, but I prefer speed (km/h).  

Hi My zepp - amazfit- does not upload map data to strava automatically.And I have figured out online that if I create my zepp account with the US region instead of Korea, the issue can be solved.  However as I have used my zepp account with KR(South Korea) region, I dont want to recreate my zepp account ended up losing my past data. Can you solve the issue?

I use the progress features quite a lot and find them helpful i.e. monthly fitness and relative effort. I logged a 10km then yesterday via Runna and it loaded a Ross the my activity fees no problem, but it is not showing against any of my progress?

HiWith the recent web UI update I can't find a way to search for an athlete or segment. These 2 features are gone forever or I can expect to have them back? I think they are essential to have and it is not nice to remove them without any communication.

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.    

I accidentally deleted an activity on strava. It was a 5K PR attempt. I was hoping you one of the strava support team whose reading this could spare a couple moments to quickly restore this deleted activity, as it was a great accomplishment for me.cheersHenry

Hi,I see that some connections have this info under the name of their tracked ride. Does anybody know what app or plugin is used to get this data? 

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Below is a list of the segments completed on the route You will see that some have a PR against them but others dont.  You will see that some have a PR medal against them but others dont. But some of the ones that dont, when you go into the segment it shows that this activity was the fastest over that segment.So I am just trying to understand why that is - some screenshots of the individual segments are below, this is just 2 examples, but they are almost all like this. I just would like to understand the difference. 

I have been recording my runs using Strava app on Apple 3 watch for a year and works well. Then last week saved run and no upload same again this week. Last week was out of range from iPhone and got the will sync when in range message. This week had iPhone and watch and it looked like it had saved.On the watch the runs are showing as recorded unsynced pressing sync gets the message to sync your activity make sure your watch is connected to the network. Watch is BT connected to iPhone which is on WiFi. Have restarted strava app on watch as per troubleshooting instructions still no joy. Running Watchos 8.8.1 (19U512) iPhone iOS version 17.3.1 any ideas?

When I go to the "You" tab on the mobile app (I'm on iOS), for some reason "Walk" shows up first, followed by All Run, Run, and Bike. "Run" is set as my primary sport, so I can't think of any reason why Walk would be shown first. I've attached a screenshot below. It seems unintuitive to me, and there's no way to change the ordering.  

Hi. Suddenly I can't see any more data appear in my Activity Feed. Anyone have any idea how I can get this information back again?  In my Settings page, I have the button set to "Everyone", under the Privacy Controls for Activities, but nothing appears to happen. I am at a loss  as to what to do, and the Help facility within Strava is hopeless!!!

please finally make it possible to download routes directly via the app