[Archived] Athlete Community

I have the problem that my segments and heartrate are suddenly not showing on my PC even though they do on my Apple iPhone, iPad and Apple Watch 7 (which I use to record my activities). My PC shows the overall route, time, weather etc but I see a blue circle on heartrate and segments whenever I try to enter the Analysis on the PC. I can see these completely on the Apple appliances. This problem started about two weeks ago.I have reinstalled Strava on all my Apple Appliances without luck. My date of birth is correctly entered. iOS on all devices is up to date, as is Windows on my PC.My guess is that the PC is somehow not allowed to access all data, but it is a guess. Can you help, please.Also, as a note, this post seems to show I am located on Mt Kenya, which is sadly not the case. No clue if this is related.  

Twice in the past few months Strava Beacon has suddenly stopped reporting my location to my wife.  I use a Garmin 810 to record my rides.  It appeared normal during my rides but when I downloaded to Strava it did not show the last 14 miles of my ride.  Is this a Beacon problem or a Garmin problem?  Garmin Connect also does not show the final 14 miles.  Makes my wife very concerned.

I don't understand the fitness score. If I do a very hilly slow run, then my fitness score only goes up by 1. The same distance on flat tarmac at average pace, my fitness score goes up far more. It doesn't appear to take account of elevation gain or gradients which is annoying.

Just wondering why my run pace was 6:55 yet the route/segments of the run all had paces above this? Have attached some photos for reference. More curious than anything.     

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred. 

 can someone explain why my monthly goal numbers show 1 hr and 16.4 miles, when the actual numbers, right below it, are 8:40 hrs and 100 miles? Screen shot above.  I am a subscriber. Everything is cycling although some may be trainer or set as MTB etc if that matters. Thanks

I am unsure how to use these features...In September I ran my first ever marathon, and my fitness showed 100+ points (I don't know what these are) but I had the darndest time executing my plan on a mostly flat course.Fast forward 6 months and My fitness was about 50 however finishing the LA Marathon I was able to execute well, and my legs felt great going into mile 18 (no wall) I PR'ed by 10 minutes, yes I'm still slow but I beat my previous time by 10 minutes and I didn't hit a wall despite all the hills.  So I don't know how to use these numbers on the graph by Strava because it would be my assumption that the higher the fitness I should be able to run farther / faster than when fitness is lower?

Today I received an email that I lost a KOM on a ride from August 2023 that I did not do , I actually was 300 km away from a factious ridiculously fast ride doing another ride at the same time at home . looking through my calendar I found one more ride that I didn’t do , …what’s going on ?   Have I  been hacked ? 

read all the previous posts.what works?- only after opening an activity on my mobile and editing it will it sync to google fitwhat does NOT work?- recording a new activity on strava using my mobile does NOT sync to google fit- manually adding an activity to strava using my mobile does NOT sync to google fit- updating an activity on strava web does NOT sync to google fitas a software engineer i can conclude:- strava / google fit integration happens purely on mobile devices- the 'trigger' to sync activities to google fit only happens on 'change activity'- the 'trigger' to sync activities to google fit does NOT happen on 'new activity'really shoddy integrationi think you can do better 

Similar to the local legends function, it would be great to be able to choose to completely toggle off the new cycling Best Efforts.

Hello,I had a marathon today and finished the activity on Apple Watch. As it couldn’t be synced immediately I later choose the unsynched one and clicked there to sync. So watch is saying 0 synched ones. But it doesn’t come up on Strava. Checked all settings and usually it goes automatically and what I don’t track with Strava is imported automatically.Health is showing calories and time correct.any idea? Yes, restart done, my activity on Strava iPhone refreshed several times, nothing. I also tested with a new activity and it went through without issues.Thanks

I am using the heatmaps a lot for routeplannnig and I take great joy in seeing where I have been previously.Unfortunaly after the last update many of the activties have disappeared. It seems like water activities like kayaking are the most broken function right now. They can only be seen via the webbrowser heatmap and I can only see those I did a few years back not the recent ones.Could you please also a add selection box in routing and in the app, so that you can see all activty types at the same time. If it would be colour coded after activty type, it would be cool bonus.

Hello. I loged in to strava web on a new computer; using "Sign in with Google". It created a new Athlete, that it is now connected to my google account.On the old computer i can still log in as old user, but i am affraid that my old activities, challenges, photos, club memberships and so on are stuck on the old athlete, and that I am about to lose it all... did anyone have similar issue?thanks. 

Seeing a really odd issue over the last few days. All activities in my feed - including my own - are not displaying any images (map, photos) other than video. Everything is fine when I logon via a browser. I have tried logging out and back in again, deleting and reinstalling the app, but nothing seems to be working. I’ve also checked my security settings just in case - no change. Any ideas?

I've noticed on my bike rides that if I go to "Edit Activity" after a ride to change something, such as changing bikes to the correct bike rode during the ride, or changing the map style from 3D to 2D, correcting elevation etc. - then, the Est Avg Power(W) and Energy Output(kJ) decrease.Is this a known issue?

Hi, using the new Trail Run activity selection but have noticed the audio cue for splits does not read out the splits. Works fine for Start, Stop, Pause audio cue with the Trail Run, and the audio cue for splits and start, stop functions has no issues and functions as advertised. Have reinstalled app to phone and watch and reset all settings with no luck. Any help to resolve would be greatly appreciated. Cheers, Matthew

so far I have used NRC. For 2-3 years, so there is plenty of data in it. I would like to import the data into strava, it doesn't show an error, but I can't see the data there. What could be the problem?

Hello, on the workout thumbnail, "Runs" show Distance, Pace, and Time whereas "Trail Runs" show Distance, Elevation Gain, and Time.  I'd like the Trail Runs to show Pace...why don't they show pace?  Or GAP?  Can you make it so that both "Runs" and "Trail Runs" show all four items--Distance, Pace, Elevation, and Time on the thumbnail?  Or perhaps users could customize what categories they want shown on the thumbnail for each activity type.

This is driving me crazy. I can see my active Challenges under Groups on the mobile app, but where is this view on the website? If I click on Challenges at the top of the home screen, it just shows me "Recommended For You" challenges that I could join. Where are my active ones?

I tried recording Rock Climbs on my Apple Watch, however it only records time and heart rate. So, no GPS data, no Elevation gain. Is this a specific limitation of the Apple Watch app? To overcome this I record the climb as a Hike, then change it to Rock Climb afterwards on iPhone/Web. But it would be preferable to record direct as Rock Climb 🧗‍♀️ 

Hello, I would like to suggest adding these activities (rowing and skierg) as sports. I find it strange that they aren't there yet. Am I the only one or would others like to have them?

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but I have never had to do that process before today.Has anyone else had this issue just suddenly start on their iPhone ?Thanks Louisa   

Two times already strava synched a crazy high distance (>21'000 km) from a HIIT activity from Garmin connect. First it should note even show distance for HIIT activities, and Garmin for sure has no distance logged. And I cannot correct it in Strava. How to fix it? Here the screenshot:   Thanks  Dom

UPDATE FROM STRAVA: The issue with Peloton activities not syncing to Strava from the Peloton Bike, Bike+, Tread and Rower has now been resolved.  If you still have activities that have not synced, please try re-sycning them by following these steps:  Go into your workout history on the Peloton bike/tread/rower tablet Click on a prior activity >> click the share button If you're still having difficulties after that, please submit a support ticket and we will investigate further.  We apologise for this issue and again, sincere thanks to all for your patience. I have seen similar issues here with run/walk bu

As someone that works in HR operations for a SaaS company, I know first-hand the criticality and importance of good customer service. I have been *underwhelmed* to say the least by the lack of customer service support. Whether a user of your free/basic plan or premium plan, you should be providing effective and responsive customer service to all. Otherwise, eventually people will stop using your app altogether.