[Archived] Athlete Community

requested my data download through my profile, which I can retrieve once a week, and when you press the button, I normally receive an email to download within 30 minutes.I requested my data last week, but have received NO email. I download the data every week, and use it to track my followers.I have waited a week and requested the data again last night, and again no email has been received to download my data.I have emailed Strava twice about this, and not received a response. this happened a couple of months ago, and strava support emailed me the link.please can someone help.  

The acitivties that I record via my Strava app are not synced with the Strava website (only my bike ride of last week) the fitness activity and walking activities are not synced. This also causes troubles with the connection to Garmin.Does anyone know this problem and found a solution yet?

Hello everyone, newbie here.Question - is there a way on the Strava app to record how much of your run was walking? For example, you do a 5 km run but stopped a few times to walk, is there a way to see how much walking you did versus running? Thanks in advance!

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Komoot or BRouter Web which both use "M" as a hotkey to temporarilly hide the route while the key is pressed.

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth editing surfaces in my neighborhood so it's visible for everyone in Strava Routes. Sometimes it's quite annyoing when drawing a route, riding it and after that someones says that you could go nicer path somewhere because it is smooth tarmac and on the Routes it was marked as dirt..Cheers,Filip

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will just save as a standard ride.So this morning whilst saving my commute ride I notice is I choose ride as commute and then set map type the app removes commute option, so I then reset ride as commute but app then removed map type choice?? Anyone else having this issue? Tom 

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't work, so I had to do it a 2nd time.In addition, I opened ticket #2693699 which was closed without any response.Please solve this problem

Hi everyone,First of all, thanks for this great initiative to listen to feedback from your users 🙂 I was taught in a previous company that "feedback is a gift" and I know its importance as a Product Manager myself 😉 😉 Some various feedback from our group experience: We are a cycling "club" in Paris. There's nothing formal about this club, the original members met during covid lockdown rides in Montmartre and it grew from there. We revolve around a Strava private group and a WhatsApp group chat.Even though we are a private group, we tend to accept most people trying to join.That's why we have 170+ members on Strava for only 50 people in the WhatsApp group (the active members). I'd guess a lot of people have never joined a group ride. As a group admin, I'd be curious to know, for each m

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two years ago, the fitness numbers are different. In 2016, I was simply riding and had no power meter or smart trainer. Starting in Nov 2017, I had a smart trainer and in May this year I bought power meters. I've been using a HRM the entire time.I do understand the smart trainer and power meters will make a difference - measuring real power output vs. estimated numbers. But shouldn't this all be consistent across the two platforms?

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below.https://andune.in/collections/men?sort_by=best-selling&filter.v.availability=1&filter.v.price.gte=&filter.v.price.lte= Thank you.

Anyone think taking photos while biking with your phone is dangerous? I’m a camera guru and passionate about most forms of biking. I love taking cool photos and posting them to my Strava activity log. But I find phone cameras and other sports cameras on the market to be either dangerous, not cool, or uncomfortable. Anyone have input on this topic?

Tengo una pulsera marca oppo y NO podido sincronizarla con la aplicación stava???? TRANSLATION: I have an oppo brand bracelet and I could NOT synchronize with the stava application????

Hi please how can I verify my strava account and thank you very much 

Hi i cannot see my or anyone elses maps on strava please can you help thanks  

I’m wondering if there is an etiquette surrounding the Flagging of rides.I’ve had to flag a heap of rides that took my prized KOM, over the past few months, which were clearly done when the bike was put in a car after an MTB ride with Strava still recording.last night there was another ride that looked legitimate till I saw there was no Power or Heart rate data on the last few segments…. (Road bike put in the car)I put a message on his ride to congratulate him on the ride and also ask him to crop out the bit in the car (that took my KOM)to my surprise, he came back very quickly and said he was trying to work out how to do this and finally sorted it…. KOM restored 🙌Is this the way I should be dealing with this? As opposed to just flagging the rides??

Earlier this year, I won the KOM on a segment that I've been working really hard at for over 4 years. I am constantly having to flag rides where the other athletes are using the MTB trails, up the road and putting their bike in the car, forgetting to turn Strava off, then diving home (Taking every KOM along the way).I now have a guy who has just uploaded a historical ride from 2015! where it looks like he has recorded a run but set the app to a bike ride, then driven quite a long way home, taking lots of course records. But! his account is set to "Private", and I cannot look at it on the PC to flag it. The strange thing is I can see it on my phone, but, I can't Flag it from there. What do I do now?

Most of the information on my mobile feed started not to show since 1 or 2 months. Distance, pace, elevation gain, achievements, description areas dont show on my phone which has full HD resolution but these fields are visible perfectly on my WQHD resolution phone. This problem started to occure after an update 1 or 2 months ago. Before that i had no issue with these fields on FHD display phone. Attached is the 2 different screen shots taken from my 2 different devices.   

With the Crossfit Games gearing up this week, what's a better time to dive into the sport than now? Crossfit is a strength and conditioning workout that is made up of functional movement performed at a high intensity level. Many workouts feature variations of squats, push-ups, and weight lifting that last for predetermined amounts of time to help build muscles. CrossFit Journal states that the workouts are so effective because of their emphasis on the elements of load, distance and speed, which help participants develop high levels of power.  Starting in the late 90s, Greg Glassman is credited with founding the sport. At the time, he was hired to train the local police department. Using his background of gymnastics and bodyweight exercises, Glassman used high intensity work

Hey,Strava has always traditionally been focused on Cyclists, but more and more features are coming out for additional sports. I would like Strava to better support Multi sport, in both activities and athletes stats/data.One way I would like to see this done is allowing the user to set HR Zones per sport type. Currently its a one size fits all which does not fit for athletes who cycle and run.Having this support will also allow Strava to give much better relative effort data. An athlete  might make a habit of going on 2 hour cycle rides Strava sees this athlete can perform for 2 hours, but it doesn't care which sport. On another day the Athlete may go for a 20min run which exhausts them much more than the regular ride they do. But Strava doesn't care, Strava sees they have only done 16% of the work they typically do, so it marks it as a low effort, something it was not. I can't say for sure this is the way Strava works, but this is based on my own

In the Kinomap application, I cycle on indoor custom routes. I configure the routes on https://gpx.studio/ and then export and import the GPX files into Kinomap. In Strava, when I add the Indoor Cycling tag to an activity, the Elevation disappears. Why does this happen? I've noticed that there are many discussions for and against Elevation, and I'll provide an example to contribute to this controversy.In 30 minutes, I can cover 10km with 400m of elevation, and still in 30 minutes, I can cover 20km with only 10m of elevation.

When importing GPX file in strava.com/routes/new, activity is always changed as "cycling". So when I want to import GPX files for my trails, as they are produced by event organizers, the trace is modified by Strava to follow other ways. That's very problematic to prepare my trails. Does anywone have the same issue ? Any idea to solve it ?Thanks ! 

Hello and welcome back to Tuesday Chat with Team Strava.  Strava integrates with a wide range of devices and platforms.  Today we're going to talk about the Polar/Strava integration, explain how it works, and share the answers to some commonly asked questions.   Polar makes a number of GPS watches and cycling computers, and you can also record activities with the Polar Flow App which is available on Android and iOS. To sync your Polar record

I just got a walking treadmill and I use strava on my Apple watch to track my activities, choosing Indoor Run. I like it because I feel it's more accurate than the regular watch exercise app native to the watch. However, I don't need my followers seeing every time I walk on my treadmill for an hour, sometimes twice a day. Right now I have to go in and manually change the setting to Show: Only Me. It would be nice to we could set certain activities to default to Only Me. I think others that track their daily walking commute would probably like the same functionality.

Average power for the whole ride at the end of Power Curve is always lower than Average Power for the ride on the activity page.  Why is that?  Is it because Power Curve does not filter out stops?  Is there an option to filter out stops from the Power Curve like there is an option to exclude non-moving sections from the Average Power calculation?Thanks,Haris