Devices and Connections

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying to conta

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.    

I have been recording my runs using Strava app on Apple 3 watch for a year and works well. Then last week saved run and no upload same again this week. Last week was out of range from iPhone and got the will sync when in range message. This week had iPhone and watch and it looked like it had saved.On the watch the runs are showing as recorded unsynced pressing sync gets the message to sync your activity make sure your watch is connected to the network. Watch is BT connected to iPhone which is on WiFi. Have restarted strava app on watch as per troubleshooting instructions still no joy. Running Watchos 8.8.1 (19U512) iPhone iOS version 17.3.1 any ideas?

Hi thereI have a powermeter on my bike and register my ride with a Garmin 1040. My activities are synced to Strava via Garmin Connect.In my Stava activities and segment, I am not seeing a 'lightning' symbol next to the Power/Watts of the segment, which I understand means that this is estimated power calculated by Strava.How do I get Strava to show real and accurate power data from my powermeter that is registered via Garmin Connect.Thanks for your help.

Hello Everyone,I am having challenges changing the email address associated with my Strava account and I am at a point where I can go no further.My name is Dave . I have been a user of Strava since 2014.  I am close to throwing in the towel and moving away from Strava completely.  I was actually planning on signing up for a Strava Premium account but with the current situation of getting absolutely no response from Strava Support I am rethinking that.I need to change the email address associated with my account from an sbcglobal.net email to a gmail.com email.I know how one does this once a user is logged into their account.  We successfully changed my wife's email address and have hers working fine.  For 4 days I have been trying to change mine and I am absolutely stuck. I log in to my online Strava acct with my desktop running the latest software.  I hover over my profile photo in the top right corner of the page.  I select settings.  I th

I recently started running using the Watch to 5K app on my Apple Watch series 9, this records my runs in Apple Fitness, but shows using the Watch to 5K icon. More recently I’ve installed the Strava app and while my walks can be imported into the Strava app, the Watch to 5K workouts are not available to import into Strava. Is there any way to import these workouts into Strava? 

My power data is no longer displaying on my indoor cycling activities on the app. The data is present online. It was fine until a few days ago. The rides are recorded on Wahoo with a Powerlink Zero. Any suggestions how to rectify this? 

I have been using Strava with Suunto for years and love them both. I now also have a Galaxy watch 5, and use Samsung Health. It syncs with Strava, but only my walks. Does anyone know why the indoor activities do not sync? The indoor activities with my suunto watch sync fine.

Does Fit2Pro connect to strava? if yes how?

I just bought Geoid HS500 heart rate monitor and I can't connect it to DIRECTLY yo my iPhone Strava app. Does it connect or one has to use an intermediate app?

I just bought Geoid HS500 heart rate monitor and I can't connect it to my iPhone Strava app.  Works nicely with Garmin Edge and other fitness apps but no luck with Strava.Any suggestions what I'm doing wrong or that device won't pair with Strava and I'm wasting my time...

I've recently started riding outdoors again instead of using Zwift. My usual Zwift activities are written to Strava and then synced to apple health with no issues. I get full HR data and that then gets written in to Athlytic for load and training scoring. Today I rode my e-Bike and recorded it in the Shimano E-Ride app, this then exported to Stava and I see all the HR data in Strava.This has downloaded to apple health but there is no HR data, just a distance and time. This then means the Athlytic app doesn't pick up a load scoring.Is there a reason for this? I even recorded a ride in Strava on Sunday as well and that appears to have done the same thing, I have the workout but no HR data in health.I've double checked and all health data is allowed for Strava so it shouldn't be a permissions issue.

Activities are being uploaded as treadmill, eventhough I am choosing outdoor walk on the watch itself. After deleting the treadmill tag in Strava I still do not see the map. The Zepp application shows the map correctly, it looks like the GPS on the watch is working from the beginning to the end of the training. But it is still syncing to Strava without the map. Can you assist please? Is there any solution?

I start my activity with my iPhone but won’t activate my Apple Watch for heart rate or any data.i need to start another activity on my watch itself making two active recorded. Any ideas how this can be resolved?

Hi,I ran 15k today and recorded it using my Apple Watch. At the end of the run I clicked finish and when I check my phone the run has not been uploaded. I have forced closed both the app on my watch and also my phone and it still does not pull through. I have had the issue before but after a while the data does pull through, however, on this occasion it has been 6 hours and still nothing. Can someone please advise me. 

I’ve uploaded a run 40 mins ago and the app is still saying processing. I’ve read a few posts about this and tried all the steps with no luck. Hoping it’s just Strava being slow as it was a PB run. Anyone else having the issue ? 

Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine, so the accounts are linked ok.  I cannot see if there is anything in permissions etc that affects specifically the route / mapping data. Sorry if this has been covered elsewhere, but any advice appreciated.  Thanks 👍

Please help… I bought a Fitbit inspire 2 for the sole purpose of recording swims on Strava. I’ve synchronised both accounts and tested a walk with just the Fitbit (phone left at home) and upon finishing the walk as I returned home, Strava had uploaded the walk by itself. I thought my swim would do the same. But nothing had uploaded to Strava. I see no way of doing it other than to press the record button on my phone before I get into the pool… but even then I worry it won’t track any movement from my Fitbit as my phone will be still in my bag!?… does anyone else struggle with getting this to work!? Any tips are welcomed! Thanks in advance 

I have an hour-and-a-half long workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.

Hi, I need some help and don't know the best way to ask. I have the Strava app since 2020, granted on older phones.  Using it till yesterday 30 April 2024. Today I had some issues, so after restarting my phone with no luck.  I uninstalled the app, to reinstall it. I know can't I stall it as it won't work on mine. As I said I have an older android phone, Archie 50 power. What has changed since yesterday for it not to work? It was fine yesterday.   Thanks

Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.

Think I've got things a little messed up - I use Strava, Apple Watch and a Garmin Edge 530 for my cycle rides but having loads of problems with duplications everywhere. Furthermore - todays ride (on Strava app and website) shows no heart rate data. Heart rate data DOES show on my Garmin Connect, Apple Fitness App though (latter under the Strava tag). Not sure if I should just start everything from scratch. Anyone else use these three apps/devices? How do you manage yours? Sorry for such a complex question on my first visit here. Many thanks S

In the last couple of weeks I've noticed a problem with run data imported to Strava from Apple Fitness. Strava reports the distance correctly, but the time – both elapsed and moving – is too short, so the pace quoted by Strava is too fast. It's not the same as this issue previously reported by @Jeroentje, because I don't believe it relates to the difference between total time and moving time. Instead, I think the import process is breaking off prematurely, before Strava has received all the data. An example: my last run as recorded by Apple was 4.88 km in a total of 31:40 minutes. The average pace shows as 6:29/km, which I know is about right. My Apple Watch has auto-pause turned on, but I didn't stop and didn't pause manually. So I'd expect the total and moving times to be very close. Following import, Strava agrees on the distance and the GPS track, but says the elapsed time was 27:38 and the moving time was 27:26. I can well believe a difference of 12s, but not t

So I will be using an apple watch soon and really want to use apples running interface.  I understand that i can make it automatically sync the apple workout to a strava workout, but will the running route be placed in my strava workout as well? Thank you

Hi team,I had activities on zepp app, having map data, when it synced to strava automatically. Then access to strava, Strava doesn't have map, and it show 'treadmill' instead.How to solve this issue. Thanks alot