Devices and Connections

Hello! I've been having this problem for almost 6 months now. Workouts from the third-party MyWhoosh and ThinkRider apps are not uploaded to Strava. Everything worked fine before. No loading lately. Who knows what the problem is?

 Hiya, I recorded a full day of alpine skiing from 10:00am to 6:50pm on my Apple Watch. I paused on my breaks and restarted when setting off again. When I finished the day I hit finished and done. When looking at the final upload it only counted 7 runs and 26km. I probably did twice the amount of that and can also see that the activity map hasn’t included some of the runs and lifts I travelled on. Im certain I hadn’t forgotten to start my watch, as the elapsed time was 7hrs but the uploaded is 3 hours less. I’m stumped. 

Hi all,It seems Garmin still not syncing with Strava two weeks after the apparent fix.Garmin data goes to connect app instantly with no issue but Strava simply doesn’t receive data.Strava moderators offered a manual solution which works fine but this issue needs sorting.As a paying Strava subscriber it’s very disappointing.

Hello everyone!Recently I used Strava to drive along a GPS track and saw that there was no option for voice messages saying, for example: turn right, left, continue straight, et.Strava only tells me meaningless things like: you stopped, started riding, resumed riding. It doesn't make sense because I know such things myself...If there are such options in Strava, where to look for them in the settings? And if they don't exist, I think it's a big minus compared to other cycling programs.Please help!J.  

I am having trouble syncing Apple Watch activity of Pilates and pickleball to the Strava app. I have forced closed the Strava app on my watch and closed the Strava app on my phone, but still no interface of data. Syncing of runs and rides from watch to Strava app on phone works fine. Any troubleshooting ideas would be appreciated. 

 Since yesterday the mobile map function is not working and I can't retrieve new and saved maps. I opened a ticket but no answer so far. Any idea on what's going on 

Hi guys 'n gals, I really hope you can help me with this one as it is still causing me problems.There are a number of routes that when I go out and ride the starred segments don't show on my Garmin Edge. I have tried removing them, and then adding them again, but this doesn't help. I am able to add new segments which appear like as normal, it's just a lot of my favourite segments I've had from the beginning no longer show -  it's harming my ride experience. I  really hope someone has a solution to this problem.Many thanks in advance of a reply.Kind regards, Chris.

Has anyone been able to get support manually creating a segment match? I have a request submitted (Request #2877036) that I haven't heard back from yet and I'm wondering if anyone has had success getting credit for a segment? 

New to Garmin/Strava (and swimming for that matter). Auto upload from Garmin to Strava, is the nearly 2 minute pace difference between the two due Garmin taking into consideration my multiple rests between lengths but Strava not? Any help would be appreciated! Thank you.   

I have installed the strava watch app on my samsung gear s3 frontier. it is possible to show the activities that I actually do? Outdoor run. KitesurfYogaOutdoor bike rideOutdoor HikingAlpine skiingcurrently I cant see Yoga and Kitesurf, but I CAN see Nordic Skiing, and INDOOR RUN etc  

Hello, when will it be possible to use STRAVA Live segments on the Garmin Edge 1040? The last model that is supported is the Edge 1030 😥.Thank you Ivo

Hi, since a couple of months you can sync power meters on the bike to iOS eg Apple Watch. I’m planning to buy power meter pedals and record my power via the Apple Fitness app. Does Strava auto import the power and cadence data once the cycling workout is finished? I read in the DC rainmaker review that this wasn’t the case in July 2023 during the beta runs. for the curious; I’m not planning to get a bike computer as I see my phone as a better all rounder for the things I’m doing on a bike.

I was trying to upload my 10 mile run from my Apple Watch like normal (importing it) and it just got stuck at "processing activity". I left it overnight and it just disappeared but didn't process. I don't know how to make the run show up on my feed. 

Hi all, I have a Samsung S21 Ultra and a Samsung Glaaxy Watch 5 Pro. I'm trying to understand when Strava should be capturing my heart rate info when tracking a run.Tracking via Galaxy Watch 5 Pro ⌚️ : when I trigger my excercise recording via the Strava app on my watch, I seem to get heart rate data just fine - the problem I have right now though is that anything I track on my watch isn't visible on the Strava mobile app - apparently this is a know bug? It displays fine on the web interface but who uses that... 😐 (any pointers on a fix would be gravely appreciated as I'd rather track via Watch but I can't!!)Tracking via Samsung S21 Ultra 📱: when I trigger my excercise regarding via the app, the recording displays as expected in the mobile app but it doesn't pick up any data from my Watch - despite having the Strava Watch app installed and both Samsung Health and Google Fit all synced and access approved... is this just normal functionality and I can only get this

Most of the time when I use Strava for outdoor rowing, only say the first 10 minutes or less of a recording is saved. I've checked every setting I can think of, but whatever I do, tracking my rowing stops. Geolocations are recorded is very accurate, as long as it lasts. Any ideas?Settings (I have to translate from non-English):Allowed app privileges: Devices in the neighborhood, Physical activity, Body sensors, Location, MessagesSettings > Apps > Strava > Permissions > Location: allowed for app use (some other apps also the option "allow always", but not Strava); exact location usage enabledSuspend app activities when not used: disabledBattery > Battery saving > disabledBattery use app, Strava: allow background use: enabledAny Google Pixel 8 (Android 14) users who have reliable GPS tracking in Strava?

I have the problem that my segments and heartrate are suddenly not showing on my PC even though they do on my Apple iPhone, iPad and Apple Watch 7 (which I use to record my activities). My PC shows the overall route, time, weather etc but I see a blue circle on heartrate and segments whenever I try to enter the Analysis on the PC. I can see these completely on the Apple appliances. This problem started about two weeks ago.I have reinstalled Strava on all my Apple Appliances without luck. My date of birth is correctly entered. iOS on all devices is up to date, as is Windows on my PC.My guess is that the PC is somehow not allowed to access all data, but it is a guess. Can you help, please.Also, as a note, this post seems to show I am located on Mt Kenya, which is sadly not the case. No clue if this is related.  

read all the previous posts.what works?- only after opening an activity on my mobile and editing it will it sync to google fitwhat does NOT work?- recording a new activity on strava using my mobile does NOT sync to google fit- manually adding an activity to strava using my mobile does NOT sync to google fit- updating an activity on strava web does NOT sync to google fitas a software engineer i can conclude:- strava / google fit integration happens purely on mobile devices- the 'trigger' to sync activities to google fit only happens on 'change activity'- the 'trigger' to sync activities to google fit does NOT happen on 'new activity'really shoddy integrationi think you can do better 

Hello,I had a marathon today and finished the activity on Apple Watch. As it couldn’t be synced immediately I later choose the unsynched one and clicked there to sync. So watch is saying 0 synched ones. But it doesn’t come up on Strava. Checked all settings and usually it goes automatically and what I don’t track with Strava is imported automatically.Health is showing calories and time correct.any idea? Yes, restart done, my activity on Strava iPhone refreshed several times, nothing. I also tested with a new activity and it went through without issues.Thanks

so far I have used NRC. For 2-3 years, so there is plenty of data in it. I would like to import the data into strava, it doesn't show an error, but I can't see the data there. What could be the problem?

I tried recording Rock Climbs on my Apple Watch, however it only records time and heart rate. So, no GPS data, no Elevation gain. Is this a specific limitation of the Apple Watch app? To overcome this I record the climb as a Hike, then change it to Rock Climb afterwards on iPhone/Web. But it would be preferable to record direct as Rock Climb 🧗‍♀️ 

Two times already strava synched a crazy high distance (>21'000 km) from a HIIT activity from Garmin connect. First it should note even show distance for HIIT activities, and Garmin for sure has no distance logged. And I cannot correct it in Strava. How to fix it? Here the screenshot:   Thanks  Dom

UPDATE FROM STRAVA: The issue with Peloton activities not syncing to Strava from the Peloton Bike, Bike+, Tread and Rower has now been resolved.  If you still have activities that have not synced, please try re-sycning them by following these steps:  Go into your workout history on the Peloton bike/tread/rower tablet Click on a prior activity >> click the share button If you're still having difficulties after that, please submit a support ticket and we will investigate further.  We apologise for this issue and again, sincere thanks to all for your patience. I have seen similar issues here with run/walk but my Bike+ activities are now not syncing despite having no issue before and it last synced ok on Monday. Have tried everything I can think of to sync it, closing and refreshing apps, manually syncing it from the bike to Strava and it is showing on my peloton and apple health apps but nothing at all on Strava. 

Yesterday did 5mi hike, recorded fine as far as could tell, looked OK at end of hike, saved.  Never appeared anywhere. Force restarted apps on watch and phone. Nothing.  Have had this happen a handful of times now.  Last time the recording appeared like a day later.  Saw some older support entry saying "if there are not enough data points blah blah" but this was 3hrs of data points.  Have used Apple Watch and iPhone w/ Strava EXTENSIVELY for years, this is a recent phenomenon.  FWIW the one thing I can think maybe is that cell signal has been super weak where I am when it has happened, like its really poor data connection when I was closing and saving the recording on the watch? Super frustrating tho.  

I saw in the status page at 11am US Eastern that "Uploads from Garmin are currently delayed" https://status.strava.com/ but that message went away. I have revoked and reconnected Garmin with Strava and vice versa, and attempted to upload test walk/runs to see if synching is working. It has not. 

I am using a Xiaomi 12t and a Xiaomi smartband 8. I can figure out how to connect my smartband 8 to Strava. The list of devices does not show Mi or Xiaomi and when I click more it brings up a help screen. Any help appreciated Thanks