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Forum Posts

Updates To Our Idea Statuses

Hello! Since the Community Hub launched 2 years ago we’ve seen almost 2,000 ideas submitted to our Community Hub! Each and every one of these ideas have been read and reviewed by our team. We pay close attention to what is being voted on and the disc...

Scout by Moderator
  • 188 Views
  • 1 replies
  • 8 kudos

Welcome to the Hub - Aug. 2024 Edition

Happy August & welcome to the hub! The Community Hub is a space for our members to share ideas, ask questions, share product knowledge, get updates and so much more. If you’re new here, here are some posts to get you started: New to Community: Ready,...

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Scout by Moderator
  • 617 Views
  • 0 replies
  • 1 kudos

Resolved! Premium customer getting zero support and cannot log into account

I am not sure how many more emails or tweets I can send until I get one response from you guys? What is the point of paying for a service I cannot use?I tried logging into my strava account but it seems I was locked out and I'm not receiving the rese...

SergDog by Mt. Kenya
  • 1600 Views
  • 10 replies
  • 1 kudos

Resolved! Changing email

I have submitted two tickets to customer support regarding changing my Strava account to my new email, but I have not received a reply in three days. Could customer service attend to my request as soon as possible? The ticket numbers are #2907191 and...

Resolved! Weekly total always 0.02 higher than when I add up each activity

Hi, I was wondering if someone would be able to advise.  According to my weekly summary I have so far ran 22.56km, but when I add up each activity i have done this week it comes to 22.54km. With this in mind I decided to check the last few weeks and ...

Jay81 by Shkhara
  • 299 Views
  • 2 replies
  • 1 kudos

Resolved! Unable To Login To My Primary Strava Account !

Hi Team,Can someone help me with the issue which I'm facing currently while logging to my Primary account.I have created ticket for the same 2905355 but did not receive any response. Due to which I have to create another account so as to raise ticket...

Vijay by Mt. Kenya
  • 1300 Views
  • 5 replies
  • 0 kudos

Resolved! What app / plugin is this?

Hi,I see that some connections have this info under the name of their tracked ride. Does anybody know what app or plugin is used to get this data? 

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Ultrarunning research - call for participants

   ‍ Calling all ultra-trail runners and mountain running enthusiasts! ️Are you passionate about ultra-trail running, or do you know somebody that is?Do you love spending time in the mountains or out in the trails?What draws you to the sport and com...

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Gavski by Mt. Kenya
  • 99 Views
  • 0 replies
  • 0 kudos

Resolved! Steps are not displayed in the feed after walks

 Hello dear community,unfortunately, after my walks, no step count is displayed in the activity feed, only the altitude. Is there somewhere I can set this? I record my walks and other activities with a Garmin Forerunner 265.Thank you for your help!

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cmttr by Mt. Kenya
  • 5200 Views
  • 10 replies
  • 1 kudos

Resolved! Year in Sport

I would love to be able to see my Year in Sport statistics from previous years to compare to the current year.

JoSanta by Mt. Kenya
  • 1199 Views
  • 2 replies
  • 1 kudos

Resolved! changing email

Hi, I need to change my email address as I am changing provider.Every time I try, I get this message."Access to this account is temporarily suspended. Please try again later."Why would my account access be suspended ?Can you help ?Crewie 

Crewie by Shkhara
  • 7900 Views
  • 16 replies
  • 11 kudos