Moving time Apple workout not correct

[Jeroentje]

Hello,

I thanks since a few weeks strava doesn’t update the Moving time After sync workout.

i use the Apple Watch and the workout running app to record my runs. When i’m done, i open the strava app and sync the workout. After few seconds the run is on strava.

in the past, strava analyses the run and updates the Moving time. So stopping formtraffic light was deleted 

 but now my avg speed etc is worse and i cannot compare my progress.  

‘is this a setting i can change myself?

mny thanks in advanced

jeroen

[jesusperez5712]

Same problem here. My elapsed time and moving time are identical, in the past the moving time was my actual moving time as the uploaded from the Apple Watch to Strava would calculate out any time stopped. 

[joysanity]

I am having the same issue. Mode: running and it happens when I pause the run manually!

[MeanE]

I can add I have the same issue. Just picked up a apple watch and wondered why the moving time is equal to the Elapsed Time. It's strange as the splits do show correctly with the periods of stops (at lights) removed.

[Jane]

Hello @Aileenb and @Jeroentje 

I wanted to update you both on this issue.  It is still unresolved and is in the hands of our Engineering Team.  In the meantime, we recommend using one of the 2 workarounds listed below:

When recording with Apple Health Workout App, be sure to NOT manually pause your activity. When your activity is imported, we will calculate your moving time based on the GPS data being recorded.

Alternatively, if you need to pause your activity while you're recording, you can record with the Strava Watch App. This article can provide you with more information on how you can set this up.

[PhilN]

This is still not working and it’s been months. To clarify, I run with Apple Watch. I do not manually pause or auto-pause on Apple Watch, but I do stop to cross the road etc.
In the past Strava was able to analyse my run data when it was imported from the Health app, and adjust moving time accordingly. 
As is the case for others in this thread, this is no longer working and there is no viable workaround meaning historic data is no longer directly comparable. 
Is this an identified bug and is there a plan to fix it? 

[Jeroentje]

Hello Jane,
a short update. when i sync a cycling workout, logged with the apple workout app, the moving time is calculated correct. with a running workout still problems

[Aileenb]

Hi Jane, 

Thanks for the response. I’ve looked by through my runs and it seems it’s been happening since the end of March onwards on random runs. I hadn’t noticed though until this week when I knew I definitely had run quicker than the pace strava said. 

I don’t pause at all during runs so can’t try the advice given. Strava just usually cuts out any stops in the moving time which is what it doesn’t seem to be doing. If that helps. 

Strange because other friends with the same phone and watch aren’t having the same issue. 

Is there anything else can be tried? 

many thanks

[Jane]

Hello @Jeroentje 

Thanks for clarifying what's going on.  I looked into this and it is a known bug.   

We're currently investigating this issue and we apologize for the inconvenience. The discrepancy you're seeing is due to the paused events that occur in the activity file. Going forward we would recommend NOT manually pausing your activity when you're recording with the Workout Watch app. When your activity is imported, we will calculate your moving time based on the GPS data being recorded.

Alternatively, if you need to pause your activity while you're recording, you can record with the Strava Watch App. This article can provide you with more information on how you can set this up.

I'll post an update here when this issue is resolved.  In the meantime, please use one of the two workarounds suggested above and be sure to let us know if you have further questions.

[Jeroentje]

hello @Jane 

do you have some new information for this bug. In a month my training for the next marathon starts. It would be nice to see the correct times. (as it was last year)
i like strava because of the integration with apple, but after 1/2 year not working im starting to worry

many thanks in advanced,
jeroen