Strava Community Hub

AB6876 · ‎10-10-2023

I have Strava app on phone and watch, when following instructions on watch it points me to - https://watch.samsung.strava.com/

When I access the site I get the following error -

{"message": "Internal server error"}

I have tried different browsers on different devices and get the same error on all of them.

Jane · ‎10-13-2023

Hello,

I'm happy to confirm that this issue has been resolved and the Samsung watches should work as expected with Strava. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot.

Sincere apologies for the inconvenience and we want to sincerely thank you all for your patience.

Again, if you continue to have any issues with this, please submit a support ticket so we can help you out.

Jane (she/her)
STRAVA | Community Hub Team

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Alwaysjung · ‎10-10-2023

I took am having this issue and can't sync Strava with the app on my phone.

Puckle · ‎10-10-2023

Thank goodness I'm not the only one

I'm encountering the same sync issues and though it was my watch being funky (not the first time) so am now waiting for it to be resolved so I can re-add my device

Jane · ‎10-10-2023

Hello @AB6876

Sorry to hear of that error! We're getting this reported to us from other Athletes and are currently investigating what might be causing this. I'll update this thread when I know more.

Thanks for your patience.

Jane (she/her)
STRAVA | Community Hub Team

SAMPATHKUMAR · ‎10-11-2023

thank you. Request to fix this ASAP and update the community.

Strava Community Hub

[RESOLVED] Unable to link Samsung watch with Strava

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