[KNOWN ISSUE] Problems creating Routes

[Wurfy]

UPDATE FROM STRAVA:

We're aware of a technical issue that may impact some Athletes who are trying to create longer routes.

Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. We appreciate your patience.

Hi

just tried to create a route for tomorrow in the app and it can no longer create routes. 
Does anyone know how to do this now?

[Wurfy]

Partial fix. The routes it now generates are a bit random. Distances can be strange and doesn’t seem to look at hilly vs flat. 

So getting better but still broken

[Wes645]

Just tested it. 100% what Wurfy said. A little better but still not what it used to be….

I would also like a button to generate 3 new options. With the old planner there was a workaround by switching back and forth between segments and routes.

So strange that you brake something that worked really great. Maybe a different service provider that was cheaper? Can’t think of any other reason.

[penguin]

This is not a "minor problem". Whereas I before could create good routes everywhere, most places now result in zero routes or routes that are not satisfying the criteria. Just roll back to previous version and then get some user feedback before you make changes.

[Wes645]

FWIW, I really loved the old routeplanner in the app. Always gave me great suggestions and it was so easy to generate 3 new routes to choose from. 

the new planner only works half the time and it always suggests the same routes that don’t start at my location. So I still have to edit them on the laptop 😩

wish I could reverse the update. 😕

[Wurfy]

We too. 

Strava knows about the problem but no fix

[Wurfy]

Thank you. 

it’s really poor bug testing. Going to check out Komoot as heard good things about it. 

[Jane]

Hello!  Thanks for reporting this.  I've checked with our Team and we're aware of a technical issue that may impact some Athletes who are trying to create longer routes.

Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have an update.  We appreciate your patience.

[JuliaVaeth]

Hey Jane,

we haven't heard anything from you for 3 month now. Route planning is still a mess and it is not very polite to leave us without any information for this time period, as this is a feature we are paying a lot of money. 

I am also thinking about canceling my subscription and instead give the money to Komoot. I don't think their route planning tool is better than the one Strave offered before killing it, but at least it is working at all. 

So, please could you give us any feedback, outlook, status, whatever just to let us know if it makes sense to wait longer or if you don't plan to fix that or if you stick to this new version of "building your own route" (as it doesn't create routes by itself).

[Wes645]

Hi Jane, any updates on this issue? 

[Pc6184]

We hope you fix this issue as soon as possible , it has made the route generator completely useless otherwise!