Not recording

[Abundance2024]

• Hi guys it's great to be here. I started walking Sunday . It recorded my whole walk . I wasn't a paid member then . Then the day after it recorded 3min of an 36 min walk , and the same today . It's also not  showing beginning and end , Evan though I have changed in settings. Also today it recorded 3min again . Then on another map the whole walk. Iv paid for the monthly subscription, I'm sure last year it was free and you could record the whole activity. Help please 🥺

[Jane]

Hi @Abundance2024 

Thanks for your post and I'm so sorry to hear of the difficulties recording activities. Typically the kind of issue you're describing is caused by a problem with the GPS signal. We have some troubleshooting tips to help resolve that:

Troubleshooting GPS for Android phones

Troubleshooting GPS for IOS phones

I hope that's helpful.