Ask & Troubleshoot

bonsoir, j’ai remarqué sur trentaine de mes sorties que je n’étais pas classé sur certain segment effectué pendant la sortie. il y a bien mon temps sur le segment mais je n’apparais pas sur le classement …. tout en sachant que je suis en public . 

I uninstalled my app because I had no sound when using it. Unfortunately, I can't reinstall it from google play store. Someone can help ?

I noticed after doing an interval workout from the fitness app on my apple watch that the intervals do not appear on Strava like it would with Garmin. Is this expected? 

If i record on the Huawei Health app it syncs right away. The Band 7 doesnt sync. Could it be that Band 7 doesnt record GPS? The Band 7 doesnt support the Strava app so it syncs to Huawei Health on my smartphone and then to Strava. I just got it today.

I am an avid runner who is also a pilot and Garmin watches that target different verticals like aviation, boating, etc also have all the running, cycling features as well. Whenever I go on a flight it automatically uploads to Strava just like any activity. It's actually pretty cool to see my flight track on there, and the community thinks pretty cool too, but it messes up all statistics and my year-end report because it thinks these are fitness activities. It categorizes these as a Workout which is probably fallback. Does anyone know if possible to mark an activity in a way so it doesn't include the data in fitness statistics.

Hey!I was working on a small app last week using the developer docs and was wondering if you could make a correction. The docs suggest that the tokens received for accessing resources are bearer tokens meant to be posted as headers when requesting resources however in practice (at least for the `/athlete/activities` endpoint) the v3 api expects the access_token to be sent as a query parameter. Is there any chance the docs could be updated to reflect this or at least clarify that different resources require different forms of access tokens? What was especially confusing is that when I went through the redirect flow the token was explicitly listed as `token_type: Bearer` which was not correct.

HI, I would like to add the calories and hart beet on some activities.  My fitbit is to old to be compatible with strava and I dont see how to add these info without enterring manually the activitie. Thanks

I have some ideas that I'm considering submitting, but before I do, I thought I'd come here for a bit of a discussion. How do you view Strava? I see Strava as a "Social Platform for Fitness/Movement", where not only do we track our activities, achieve KOMs, become Local Legends, etc., but also as a place of community, where we can get together to share and delight in each other's accomplishments.Given that perspective, I think there are a lot of 'social' features that are missing from Strava (tagging other athletes in photos and/or videos, chat, event planning, etc.). How do others feel - are you more in line with Strava as a Social platform, or do you see it more for the athletic tracking (wanting more features tied to activities, rather than social features)?

I noticed today that my Zwift indoor ride on a standard bike was marked as "e-MTB ride". I tried to change the activity type to a regular ride which I did and saved it, but after checking to see if it kept that change, I found it didn't. I did buy an e-MTB bike a few months ago, but I went and looked at my Zwift activities and I now find that *all* of my Zwift rides are e-MTB rides, even ones that were entered before I even owned an e-MTB. I found that Strava says you can't change a virtual ride type after it has been recorded, but I can't even figure out how it defaulted to an e-MTB in the first place. I looked at my profiles in both Zwift and Strava and can't find this setting to fix it going forward.

With the introduction of support for Bulgarian language in iOS 16, Strava application started using a strange set of audio cues. There are some Bulgarian words in it, lots of English words as well, but the pronunciation is usually wrong and based on an awful accent. Sample: /edin kilometer/ in five minutes /nine/ seconds. Edin means one; nine (9) is pronounced /nine/. Please remove this translation and switch back to English until you have real Bulgarian translation. The current one is far from the quality someone could expect from Strava. Thank you!

Every year we are waitng for the yearly summary, aren't we? As it was rolled out a few days ago I recognized again that the numbers used in this summary aren't correct. E.g.: In my profile there are 6.270 km of total cycling distance. The summary says 6.431 km. Also the longest ride stated in the summary 120 km, the profile says 150 km (and I know it was 150 km 😉 😉 ) Where do these deviations come from?

Does anyone know how to post a virtual ride, but not have it count towards the leader board? I did a virtual ride and got a KOM on a section of that ride.  Which doesn't feel quite fair.  Doing it inside isn't the same as being on the actual road.  

The annual summary in my profile has two separate options to show E Rides and non electric Rides. If I sum both the annual kms seems high and the non E Rides in particular seem to be high. Am wondering if the E Rides are a subset of rides ie included in the total of Rides rather than as a separate quantity? Or on the other hand am I simply a superstar?

Hi, I now have 2 x Garmin devices (1040 and a Fenix) but every ride I have ever done is all tracked via Strava on my iPhone. The 1040 also tracks the rides within Garmin connect separately, but they stay in Garmin world. I can see that I can link Garmin Connect and Strava together, however, it says it will sync the last 90 days of activities, but the last 90 days of activities are already on Strava, so will it double up on all the activities, or do I need to not use Strava for 90 days to make a clean switch to the Garmin devices as activity trackers? If I have to stop using Strava for 90 days, can I get 90 days added to my yearly paid subscription?   Thanks!

I admin clubs that hold Strava events regularly. Problem: Once an event has passed, it disappears from the club page and is no longer linked to anywhere and cannot be found (unless you jotted down the event URL before it disappeared). It would be nice to have depository somewhere of past club events for member reference - for example, to support recurring events, or to look up who RSVP-ed.  Or have anybody found a workaround to access past club events?

Not having much luck...From the watch, I select "Sign in on phone" Opens "Authorize Strava for Wear OS" - I click AUTHORIZE Goes to "Allow this app to keep you signed in on your watch? Click ALLOW and nothing happens, totally dead link (com.google.android.wear.companion . . . . . . ) Too Soon? What am I missing?

Is it possible, by using either website or the API, upload tcx activity but mute it? I have a files from Endomondo, but I don't want to spam my followers with tons of activities 🙂

In Ireland, Strava seems to be using electoral areas to give the location of a run/cycle/etc. In my case, that area is just too large to be meaningful. The electoral area I live in is perhaps 2,000sq. kilometres. Where is this information coming from? Why not use the closest town or community area? If I go for a run in London, it doesn’t tell me I ran in the South-East of England. I’ve emailed about this and haven’t gotten a reply. Thank you. 

The fitness tracker makes you over-train. This should suggest rest days. Manual option to input rest days and periods of illness.

Hi,Is there any API to access the logged-in user's trophy cases/badges?

Ok, it looks like there aren't any posts specifically on this topic, so I don't feel too bad about starting one. However, if there is one or you feel that this isn't the place for this discussion, please feel free to yell at me.So, long story short, I'm looking to upgrade my watch and get a dedicated running watch. Dedicated is definitely the operative word, there. I have been using a Galaxy Watch 3 for quite a while now and, while it is serviceable, it just doesn't do the things I want it to do.I know that Garmin is the #1. I know that it's #1 for a reason, too. It seems to offer the best... well... everything, especially if you don't worry too much about price. However, something is really, really attractive about Coros. I can't put my finger on why I want one, but... I just do.I've had my eyes on either the Coros Pace 2 or the Garmin Forerunner 255, but then Coros released the Coros Apex 2 Pro and... man it just ruined everything. I jumped into a whole new pricing bracket, and that

Hi Legends. Maybe a simple question but I just can't find an answer. I've recently lifted my efforts to work back to a level of fitness. On my home page on the left I have a message that says "You're building fitness nicely. Try to keep the remainder of the week under 4." 4 what? I don't understand the reference? It's under a heading of relative fitness but that like 100, etc. Can someone help? Cheers,

It's great that uploaded activity photos in Strava web can now be rearranged. Problem is, each time I drag one photo and drop to another location, a duplicate of that photo appears. I end up having to select the duplicate photo and delete it, repeat for each duplicate.

There's a lot of great historic community information in the Google Group. Please note: Strava does not own or moderate that space. 

Is there anyway to improve the accuracy of GPS from Garmin for open short distance sea water swims?