Ask & Troubleshoot

I have invested in my first ever smart watch (Mobvoi TicWatch and 5) after discovering my Garmin in the washing machine. I wanted to list a number of bugs, ideas, obervations to see if anyone had a response to any.Issue. There is no way to have Strava 'Always on' so when you glance at your watch you can see pace/time/etc. You have to interact with your device to see this.The way round the above it is to have an alternative 'Amoled' display switched on so when you twist you wrist this appears. Problem is that the app has a BUG that only shows one screen (time/distance) and the screen to pause/end your run is blank. I therefore have to restart my watch to end the run.UX idea. Have a haptic/ping when you have hit a mile/km/time marker on your watchUX idea. Provide more info of your run very limited data view here even for a novice runnerI know WearOS3 is pretty new bu

O Sansung health não sincroniza com Stravinsky desde 09/04/2023. O que está ocorrendo? Existe previsão de resolução deste erro?Ats Humberto Giacomo Lotti 

Anyone else having problems with route planning?  Since last week, creating running routes has been problematic, with routes diverting off from roads even when 'follow most direct' is selected.  It's making route planning a pain, wondered if it's a known issue for others?

My understanding for segments is that you have to ride the segment yourself and use only your GPS track to create the segment.  Due to multiple variations in GPS tracking devices, it would be nice to be able to edit the track to reflect the majority of users route, or to accurately match an existing trail.   I'm a trail builder as well as an administrator for adding trails in certain regions and would like to be able to create the segment as close to the trail as possible and not be dependent on my single GPS tracking as it is often off.  To this effect I would also like to be able to create segments on trails similar to creating a Route without actually using a recorded GPS track.  I would assume with the STrava database of Topography and mapping that it should be able to give an accurate reflection of elevation changes, etc. Secondly, it would be nice to be able to show a listing of all segments in a given area in tabular format and exportable

While Strava is at it might as well make it so we can mark on an activity if something was a PR, the time, and the distance. The automatic records are nice but they are usually wrong since GPS watches aren’t always accurate.

Hey, I have started working with Strava API and on the beginning I have problem. I authenticate from my app using scope: read_all,profile:read_all,activity:read_all, I can get all my activities but when I'm trying to get one I have 404. I use http get on https://www.strava.com/api/v3/athlete/activities/{id}?include_all_efforts=true where id is number which I take from previous request about list of activites. I use id property from item. I have seen in examples that id is longer than I see on my activities (for example my is 9158500198 but in examples numbers are longer like 123456778928065). What can be a problem?

Hi, the mobile app used to have the functionality when viewing media (either mine or another athlete) to go straight to the activity. For example, you see they've taken a picture at the top of a famous climb so I'd like to view the activity to see the route, comments, etc. This is no longer available but I just noticed today that it is available on the website. Why is this not available on the app? I imagine most users use the app now rather than the website so this seems a strange change. Maybe unintentional? Thanks, Steve.

My old Strava account was linked to Facebook (log in with FB). I deleted my FB account and now whenever I open the iOS app I get an error message reading: "Your access to the Strava platform has been suspended."Deleting the app and re-installing doesn't change anything. Accessing settings in the app leads to a black screen.I'm okay if the account is gone and data is lost--what I'm more concerned about is being able to still use the app! Right now it is in a state where I can't log in with any account.Note: the account I'm using to create this thread is unrelated to the issue.

I'm trying to grab my total amount of activities via Strava API. I see that this endpoint:strava.com/api/v3/athletes/<athlete id>/statsProvides some stats like all_ride_totals, all_run_totals and all_swim_totals but I don't see the total amount of activities. Is this amount in another endpoint that I'm not familiar with? I can see this total on my profile dashboard (see screenshot), so I'm assuming that has to be somewhere.  

I ran a PR on the 5k today.On the activity itself, it says 5k PR 24:00...On the All Time section under profile it says 23:59 from the same activity.Why the difference?

I’ve recently received several notifications for lost QOMs for rides I’ve never done. They’re even in states where I’ve never ridden.  The rides, however, don’t show up on my Strava history.  Any suggestions?

Hey, suddenly my strava account has been 'doubled' all my rides are shared with another account and also uploaded there but it makes for difficulty trying to upload my rides to my account. Does anyone know how to fix this? You can check my strava: Frank Rademake, all rides have an exact copy of mine in the 'group activity'

Is anyone else encountering a 502 Bad Gateway error when attempting to upload an activity using TCX data? While it was previously functional, the system is now displaying a message saying "Strava is temporarily unavailable. Please visit http://status.strava.com for further information. We appreciate your patience."Interestingly, the status page indicates that all systems are functioning normally, leading me to question whether there could be limitations placed on my usage or perhaps another underlying issue. It's worth noting that my code is unlikely to be the problem, as it has functioned without issue in the past. Im using it solely for testing purposes at the time before making it production ready in my application and filling in the forms for a review. The client id and secret is only shared between me and another developer so we can test it out on iOS and Android.

It seems a recent change for user profiles (web version) was made in which data under "side by side comparison" is hidden when the user being viewed hasn't uploaded an activity for a few months. (I'm not sure what the exact timeframe is.) It's this way even for people I'm following. I wonder if someone could enlighten us as to why this was done, or if it was inadvertent, can it be corrected? (Or is it in their settings and I just don't know what I'm talking about?)

Hi all.I have a django app that connects to Strava through oauth.When I set the authorisation up, a while ago, I used the defaults that are detailled here , which means that the scope of my access token is read.At that time, I did not know exactly what I would need, so it was fine.But as my app progressed, I realised that the read scope prevented me from getting any ride data that falls under my privacy settings.So I wanted to update the scope to read_all and to add activity:read_all also, to get all the data. But I have not been successful at all at modifying the scope of my access token.I' ve tried to create another one (including following https://developers.strava.com/docs/authentication/ ) byt when I check on my settings/api page, the scope is still read.

We have an iphone and watch os app and would like for our users to be able to connect to strava such that their workouts automatically upload from our app on their device to our server and then from our server to strava (all automatically once they have connected their strava account to their account on our server).  Concept 2 does it this way for their ergData app using their online logbook. We are looking for what code or setup would be best for connecting their Strava account to their account on our server and then how their workouts would get automatically set to strava. In addition and similar to what Concept 2 does we'd like to also send a generated jpeg with the upload to strava that shows their workout interval summary information. Any guidance or help is greatly appreciated.

Would it be possible to improve the data import from Garmin? At the moment the fit file is transferred immediately, which means for me that I have to adjust the title twice (once Garmin once Strava), make corrections to the route twice (if needed), upload photos of the activity twice, enter comments twice, etc..I would prefer a delay before the data transfer and that Strava then also takes over all the changes I have made with Garmin, including the photos of the activity.

Hi It's not clear from the email what will happen if apps aren't submitted for review, will the app lose access to the API or just to support or something else?

I am doing bike training on an ergometer and recording it with my Garmin. Obviously no distance is recorded. The activity itself with time and heart rate is in Strava but without the distance which is anoying as those 1000 km this year I did in the gym are not visible. Why can’t I manually enter the distance as it is possible in Garmin Connect?

On rides, would it be possible to add a graph indicating average moving speed over time/distance?The reason for this request is that I’d like to see (say) that my average moving speed changed over the course of a ride.  For example, plodding along at 15 miles per hour for each of the first 3 hours and then hitting the wall and dropping to 5 miles per hour in the last 10 miles.

I started encountering a problem yesterday, where, using the Strava web interface, I’m unable to open a segment page by tapping on that segment in the overview. It gives me the correct segments and accurate data, but will not open up the webpage or provide the top 10 list. It just starts spinning wheels where that supposed to be. Any ideas?

Is there a way to retrieve leaderboard results for all athletes in a specific segment? I'm getting {"message": "Forbidden","errors": []} even though I'm a subscribed user. Also, I'm not sure if the segment_efforts feature only shows my own efforts or if it includes data from other athletes? Is there a way to get information about other athletes who ran a specific route or segment, like their speed and date?Any help would be appreciated .

Hi there, has anyone else noticed the monthly comparison graph has disappeared and how do I get it back?

Hi Folks, Trying to use the API to upload activities recorded by a Chinese Bicycle Computer, that junk product cannot automatically upload data to Strava, so I have to write a script to get those fit files via adb, and then upload them to strava via api. However I got response like this: Upload failed: {"message":"Authorization Error","errors":[{"resource":"AccessToken","field":"activity:write_permission","code":"missing"}]} I used scope = ['activity:write'] when getting an access_token, and I found ou

Hi Strava community,I am new to the community chat but I wanted to share with you my story of how Strava Beacon saved my life on March 1st of this year.I took off for an after work solo fat bike ride on the Meadow Mountain trail in Garrett County MD, around 3PM on Wednesday, March 1st. You see, this is a trail that I normally ride 3 or 4 times every winter on the snowmobile packed surface. The trail is around 20 miles out and back with around 2,300' of climbing.That day the temps soared into the 60's and no snow was to be found on the trail. As I left my car at the north trailhead I turned on my Strava Beacon as I do every ride faithfully. The text of my life went out to my loving wife of 35 years Shawna as normal. Somewhere on a descent at mile 19 I lost control and crashed head first. Long story short, Shawna and my 23 year old daughter Natalie had gone for an afternoon walk at Deep Creek State Park that day when she got the text. Soon after my wife noticed