Ask & Troubleshoot

why aren't the segments of MTB and eMTB not the same? it's easy, just create 2 different rankings for each segment, one for MTB and one for eMTB. me and my friends who switched to eMTB, we realized that there are very few segments marked for eMTB, less than 10% compared to those for MTB.

Here at Strava, we’ve put years of effort into making Strava the ideal home for your athletic life. Whether you use it to track your progress, keep in touch with your friends, or find motivation and new adventures, there’s something for everyone.  As you can imagine, housing all of your athletic endeavors is no small feat. Over the years we’ve created a feature-rich platform on both web and mobile enabling you to unlock your potential while staying authentically you. In other words, our platform has a lot of tools and capabilities!  We’ve created Strava Features Chat to connect you with one another to discuss everything Strava. Whether you have feedback on something old or new, or whether you would like to just ask questions about the product, you can do it here. As a compliment to this space, we’ve compiled this resource to help you understand and explore all that Strava has to offer.  Come on in and share your Strava ideas, feedback, questions, and experiences!

Does anyone know how to access photos during route creation? For example I am working on a new trail run route and I can see photo icons on the map. But there doesn't seem to be a way to click the photo to see it. If I click (or cmd click or ctrl click) it adds the photo location to my route.Seems like I am missing something simple - these photos would help me with navigating the planned route.

Hi those interested and knowing.I've only recently realised that "auto excluded efforts" is a thing since around March 2022. I thought it was bad gps data when some of my efforts went missing but retrospectively many were auto axed.Today I did a really hard effort following another bro going downhill and almost broke my PR for a short downhill segment, also a record I've been trying to beat every chance i get and consistently hitting the same times.There are others who went the same speed on the day but as far as i can see they don't have estimated watts whereas mine is estimated at 1200W max, i don't have a powermeter and obviously sitting behind a rider makes going faster easier so i question this metric and how strava calculations got there. I use a Garmin products, Edge 130, cadence and wheelspeed sensors.I'd like to know on what basis and which rules these excluded efforts are calculated?!The segment has an obviously broken first place and the next 5 spots are all 90km at 30s, so

This is a privacy concern (hence Apple prompts to allow / disallow access). But why is Strava trying to access my local network at all? There's no reason for it to be rooting around my WiFi.  Have Strava maybe accidentally used third party code which is maybe a bit malicious? 

If I want to record an cycling activity on my iPhone I tap on the 'record' symbol. Since the last update the default activity is set to 'running'. Then I have to manually change it to 'cycling'. This is irritating me and I wonder if there is a setting where I can change the default to 'cycling'?Thanks!

Dear Moderators and Forum Readers, We are using the Strava API since years in our product. We are utilizing the detailed activity streams as well. In the API reference the structure of the response of activity streams are described in good detail, however there is nothing said on how the data shall be interpreted (e.g. an entry in the ,,velocity_smooth'' is 1.0m/s what does it mean, is it the actual speed on a given time or an average of a longer time period?...). We see a lot of various ,,formats'' for these streams: for some users and activities, there is a data record for each second, in some cases, we have records for every few seconds. We can see also sparse formats, with only a few record for the entire activity, or even having data records for every second, except a few, large periods without any data record. This makes implementing a general solution for interpreting the data really hard. My question is, that is there any good and detailed description about how to interpret the

I've been running into this very problem and now have 22 unsynced activities that never seem to sync. I tried clicking on the unsynced activities banner to open that export page pictured above, but it just flashes like it's trying to open a menu and then closes it directly again; so I can't get to the export. I've tried restarting my phone, but that didn't change anything. Interestingly it seems to sync "runs" just fine, but "rides" on the bicycle appear to be the ones that it won't sync. I'm on version 297.8 (1229074) which appears to be the latest version and I'm on Android 11 on Pixel 2. Is there a fix in the works for this? I'm not sure if I should cut my losses and try reinstalling the Strava app (losing those 22 activities) or if there's any hope this will be resolved at some point so they can sync? Is there anything else to try? Thanks for the help!

I recently purchased an Apple Watch (yay for me). Unfortunately, it seems to have “broken” things.  Prior to the Watch, all workouts recorded in Strava, be they native Strava recordings of runs, or cycling workouts (indoor and outdoor) reported from TrainerRoad or Wahoo were all synched back to the Health app in Apple.  Since I purchased and set up the Apple Watch, the Apple Health app is not receiving ANY workouts from Strava, even those recorded in the Strava App for the Watch. I’ve tried deleting and reinstalling Strava on the phone, rebooting, and all of the steps here (https://support.strava.com/hc/en-us/articles/216917527-Health-App-and-Strava).  I’ve a ticket open with the help desk, but have not heard back yet. Closely related, would love the Action Button on my Ultra to be able to launch Strava.

On my Garmin Forerunner 255 I have renamed my HIIT activities as CrossFit but when automatically imported into Strava they are listed incorrectly as a Workout rather than CrossFit.  I would like a feature to be able to say I wish these imported correctly to Strava as type CrossFit rather than workout.

Hello, we are developing a Digital Social Platform dedicated to Sports Events. We would like that our users could import their Strava friends, just like Strava does with Facebook. However, it seems that Strava API doesn't support this feature. Is that true? Thanks in advance

Hi,I'm looking to use the Strava API to collect a large dataset on individuals who run. Is there a way I can list (or is there some public database) of athletes whose profiles are set to public? I'd then simply call "get athlete stats". I'd like to query through this list of individuals to create a dataset.

Hello everyone My name is Ionut, I'm a Qlik Developer, and I want to create an app with my data in this reporting tool. I created my connection, because I have a dedicate connector.  I can see one table with my data like this  But when I will try to access another table, I can't, and I need my gear ID, or club ID, or Segment ID etc, to access other tables   and so on Can you help me to access my data with this connector, I really want to create an interactive app with my activity, I'm waiting your response Thank you 😊   

I am wondering if KOM segments are or can be part of the bulk export? I recently did a bulk export and I see a CSV file called "local_legend_segments.csv", but no KOM equivalent. Perhaps I am missing it. Thank you for any insight. 

Hello,I wanted to ask about your experience with the heart rate zone settings. I have a Strava Relative Effort data field uploaded to my Garmin watch so I know the running value as I run. In my watch, I have the zone set in the strava data field, just like in garmin. Directly in Strava, if I leave the zones Based on max heart, the values after the activity plus minus match. If I set Custom herat rate zones in Strava, the values are almost half as low after the activity (in my watch, the relative effort shows, for example, 79, and after uploading the activity to the diet, I have a relative effort of only 45, for example).Thank you

In Strava terms, what constitutes a "Workout?" This is listed as one of the acceptable activity types for this month's "Indoor Workout Challenge," and just wondering what counts. Evidently an indoor ride does not 😕😕

Like for instance, if I want to know how many Ks i hiked in 2017? Or how many hours I ran in july 2018?

I just switched from Suunto, and I miss the function that you can see everyones heatmaps. Meaning that you can always discover popular routes in an area. It would also be nice if you can click on the individual track of your personal heatmap to see that specific activity.

 Hello everyone!I created an application that creates 3D animations based on Strava activity. I wanted to effectively show those activities that take place in mountainous terrain, e.g. mountain biliking or hiking.  Created animations can be shared on social media. Sample video: https://youtube.com/shorts/RnOG_VV2rb0?feature=shareI would love to have your feedback on the application so I can make it even better for everyone. 🙏Known issues: - share button doesn’t work on some platforms (Firefox, chrome on macOS; It should work on mobile devices)- moving speed is dependent on screen refresh rate- activity visualizations from flat terrain are not attractive- visualizations of activity from outside Europe are generated significantly longer (my way of obtaining altitudes is optimized for Europe, it will be improved soon for the USA)- zoom level should be adjusted according to activity sizeMore information here: https://paintmove.com

I accidentally deleted my account. The email said it can’t be undone but PLEASE tell me someone can undo it and save all my history!! 💔🤯

What exactly is Strava's 'Training Impulse'? It is  ONLY shown when you hover over a particular ride in the 'Fitness and Freshness' curve, but the term is not defined in the Strava glossary (as far as I can find) and -of course- its not  'Training Load ' (known as TSS everywhere else)) or 'Intensity' (= IF) or 'Relative Effort' (TRIMP). Can't find anything on these boards or via Gogle.Anyone?Thx.

Hello I would like to ask how to refresh the API access token which I can see on the settings/api strava web page In the documentation only shows how to refresh USER access tokens , thank you

Wanted to see if I get help with an activity title issue.I'm trying to see if it's possible to not have my ride location automatically show up in the title of my ride. I will get something like "San Antonio, Texas morning ride", when all I used to get was just "morning ride." (I know this is something Strava implemented a while back and it drives me crazy.) I can completely replace the activity title, removing the location data, and it add it back in later on. Is there a way to turn this feature off? I have friends who never get the ride location in the their auto titles. I've looked at the preferences and haven't found a way so far.Thanks for any help.

Hi - We have been tracking lifting in the weights room for more than 20 years. Velocity, force, power, distance - more than reps and sets. Is Strava looking to increase its weightlifting feature?We would love our shared customers to be able to upload their GymAware and FLEX data.Velocity based training is increasingly popular with athletes that have a focus outside of the weights room as it accounts for auto-regulation.Would anyone like to start a conversation?

The API docs as well as the swagger spec define that the type of an ActivityZone can be one of ['heartrate', 'power']. However, the API also returns at least one other type, i.e. 'pace'. When using the swagger spec to validate or deserialize responses, this may lead to validation errors.Is it possible to update the documentation and swagger spec with all supported types?Thanks!