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Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

4188 Topics
R
rajualluriHub Starter
asked in Strava Features Chat
Recurring payments in the wake of new Credit Card Regulations in India

India has new regulations towards credit card information storage and processing. Strava payments are not compatible with those regulations and my renewals are being declined. Is there an update to the payments feature that is going to fix this?

190
Jane
matthewb153
matthewb153Hub Rookie
asked in Devices and Connections
Climbfinder

Hi Guys, have just found and joined the Climbfinder website, which is well worth using and exploring, I was very sorry to see however that Strava currently does not sync with Climbfinder. The team at Climbfinder tell me this is because Strava are currently developing their own feature or version of this, does anyone know anything?

890
erikaceae
D
deal135Hub Rookie
posted in Strava Features Chat
Make an activity extract tool

The ability to extract part of an activity, rather than a full split, would be useful. My use case is I hiked around a lake, and had a swim half way through. I wanted to save the entire Hike as one activity, with the Swim as another. This is currently achievable, but it's long - split the activity, crop the middle activity, download all 3 files, use a text editor to piece gpx files 1 & 3 together, delete all 3 activities, upload the 2 new gpx files.This could be made much easier by enhancing your current Activity Split tool.

61
eric11
MattS_bsb
Superuser
MattS_bsbSuperuser
asked in Devices and Connections
Distance discrepancy between Strava and Garmin/Concept2

The integration with Garmin is probably my most used, clocking in at 5-6 times per week, followed by the Concept2 ERGdata app. One commonality I've noticed is that STRAVA will shave a very small amount of distance off a recorded run or row, but more frequently on runs, and it's not much - less than a tenth of a mile.  But it's so prevalent that the folks in my run clubs have just defaulted to "rounding up for STRAVA".  It's quite an agonizing thing to race a half marathon, stop at 13.1 miles on the nose, only to have STRAVA record it as 13.09.

285
D
A
AmrittHub Explorer
posted in Strava Features Chat
A better range of incentives

For a long time it has felt that KOM's are past their sell by date, particularly when group rides and pro riders are all taken as equal. The segment legends  helped show another way but it feels more can be done. As an educator i'm always interested in rewarding improvement rather than clumsy top marks. Strava should trial other  grading criteria related to improvement - e.g best percentage improvement this month on a segment, consistency ratings/ improvements, increase in weekly distance, improvement in longest ride etc. So not absolute numbers but rather % improvement. The data exists, so use it more inclusively. 

235
A
S
StretchHub Rookie
posted in Strava Features Chat
Can't Edit Routes

Can't edit/move a waypoint on Strava desktop.OK, I'm trying to move a waypoint to a different road. Well, not a waypoint per se, it's just a route, there are no waypoints at this point. If i click and drag on the route, it updates to the new route -  but then as soon as I release, it jumps back to what it was ... though now with a new waypoint where I grabbed it.Not the only one reporting this. (On a Macbook Pro, regardless of the browser.)

993
cdamian
T
TC59_2Hub Starter
asked in Strava Features Chat
Segment date and hare hound

Under segments compare there's the choice to see times and ranks against a filter of age, followers and the like and there's a today filter which is really useful for seeing how you and your buddies did on a section, however, it would be HUGELY useful if there was a filter by date option even if you could select a specific date going only back a few days. Ideally we could be able to select an unlimited date range for eg. The weekend of *>*The other thing I'd like to have is a 'time of day started' from a given point or segment start. Limited use cases I grant you but it can come in handy to determine how far you were behind a group and how much time you gained or lost by the end by looking at a segment at, or near the start and end of the group ride whilst ignoring an individual's ride to start and ride home. This is mainly for hare/hound kind of rides which are becoming increasingly popular here.

20
Soren
Lola
Community Manager
LolaCommunity Manager
posted in Strava Features Chat
Getting Creative with Strava! 💡

Hello all 👋 We often see unique and interesting examples of how athletes are using Strava data. It is usually related to segments or clubs, and it gets super creative! For example, Strava Segments are a fun way to compete against yourself and/or others. We've heard that our community has gotten creative and used segments to power new experiences, games, or competitions within their local networks.  Have you ever used Strava Segments (or any other Strava feature) differently? If so, tell us how - we would love to know more! 📢  

2312
Lola
Community Manager
stephen11
stephen11Hub Explorer
asked in Strava Features Chat
Show average percent grade in route builder

Hi,It'd be great if the route builder could show average percent grade for the current route.I can mainly see this being used for seeing the grades of hills when looking for areas to run hills on and trying to find a certain grade of hill i.e. 3%, 4%, 5% etc. 

170
L
VikK
Superuser
VikKSuperuser
asked in Strava Features Chat
Cumulative split times

When you view your lap times, it would be nice to have a column with the cumulative time of that split and perhaps some other stats would be good (eg cadence or avg HR for that split) 

160
L
VikK
Superuser
VikKSuperuser
asked in Strava Features Chat
Overhaul best efforts

Allow us to exclude activities from best efforts without needing to delete or trim the activity. Very useful if you get a GPS glitch midwayShow current year best efforts, most of us can't match let alone beat our younger self

230
L
J
JibberJabberHub Rookie
asked in Strava Features Chat
How are the trail network map areas created?

 I’d love to know how the trail network map areas are created / generated and if they’re curated at all.The example in the screen capture shows a cluster of trails at “South Hills Preserve”, which everyone locally knows as “Hulda Crooks” because that’s the name of the park where the main parking lot is located. But as a trail network area on the Map, it appears to be labelled “TWH”, which is coincidentally actually the acronym of a group that meets there weekly for a run (a great group of awesome trail runners). But it’s not technically the name of the trail location, which could lead to some confusion?  

140
J
CreakyCrank
CreakyCrankHub Powerhouse
asked in Strava Features Chat
Suffer Score -> Relative Effort

So... I remember when Strava used to have a 'Suffer Score' (instead of Relative Effort), and I do know that the new mechanism (relative effort) is more accurate.  When this got changed, was there anything done to convert the existing 'Suffer Score' on activities to relative effort, or did the existing number remain, with only the label updated?When I go into my activities, and sort by relative effort, even though some numbers seem quite high, I'd say the ordering is still accurate - but I'd like to know if there is any issue with a 'scale' on some that predated the relative effort. 

1730
CreakyCrank

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